Senior Customer Service Executive

4 days ago

Delhi, India Frido Full time

Job Title: Senior Customer Service ExecutiveJob Summary:We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a Chat Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.Key Responsibilities:1. Customer Assistance:o Respond promptly to customer queries throughlive chat & WhatsAppin a courteous and professional manner.o Provide accurate information about products, services, and policies.2. Issue Resolution:o Identify customer problems and troubleshoot to find quick resolutions.oHandle escalated, complex or unresolved issues and resolve appropriately.3. Process Adherence:o Follow predefined scripts, guidelines, and workflows to ensure consistency and efficiency.o Log interactions accurately in theCRM or ticketing system.4. Customer Satisfaction:o Strive to exceedcustomer expectationsby providing a high level of service.o Gather customerfeedbackto improvesupport servicesand user experience.5. Team Collaboration:o Work closely with othersupport teamsto share insights and ensure consistent service.o Participate in regular team meetings todiscuss updates,challenges, and best practices.6. Knowledge Maintenance:o Stay updated oncompany products, features, and promotions to provide relevant and timely assistance.o Suggest improvements to FAQs and help center resources based on recurring inquiries.7. Performance Metrics:o Meet or exceed key performance indicators such as response time, resolution time, andcustomer satisfaction scores (CSAT).Qualifications: Education: o Should be a graduate Experience: o 3-4 years of experience in customer support or a related role, preferably in live chat or WhatsApp (preferred). Skills: o Excellent written communication skills with a focus on clarity, grammar, and tone.o Strong problem-solving abilities and attention to detail.o Proficiency in chat platforms and CRM tools (e.g., Zendesk, LiveChat, Freshdesk).o Ability to multitask and handle multiple chat sessions simultaneously.Preferred Skills: Familiarity with e-commerce, D2C, or customer support processes. Experience in data entry and accurate documentation. Basic understanding of troubleshooting steps for technical queries.Working Conditions: Rotational shifts, including nights, weekends, and holidays, as required. Ability to work in a fast-paced, high-pressure environment. Must be available to work for 6-Days a weekKey Performance Indicators (KPIs): Average response time. First contact resolution (FCR) rate. Customer satisfaction (CSAT) scores. Chat handling time and concurrent session management. Responsible for junior agents aligned and their performance. This position is ideal for individuals who thrive in online communication, have a passion for customer service, and can adapt to a fast-paced environment.Interested candidate can share their resume to

  • Senior Customer Service Executive

    3 days ago

    New Delhi, India Frido Full time

    Job Title: Senior Customer Service Executive Job Summary: We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a Chat Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice,...

  • Senior Customer Service Executive

    2 days ago

    DELHI ROAD - SAHARANPUR, India Muthoot Fincorp Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    SENIOR CUSTOMER SERVICE EXECUTIVE Key Job Responsibilities •To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. •Promote and maintain positive relations with all contacts, customers, and potential customers •Achieve desired level of productivity to meet &...

  • Customer Service Executive

    1 week ago

    Delhi, India Cardinal Education Full time

    Title: Customer Service Executive (Senior BPO for our Connect Division) Location: Remote (Work from Home) Number of Positions: 1 **Salary**: $600 to $750 USD/month Cardinal Education is seeking a Senior Virtual Assistant with BPO experience to join our Connect Division! We are an extremely dynamic and collaborative company focused on providing top-tier...

  • Customer Relation Executive

    1 week ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Customer Care Executive

    1 week ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...

  • Costumer Service Executive

    2 weeks ago

    Delhi, Delhi, India Nextgen Global Service Full time

    **Job Title: Computer Technical Sales Representative-INBOUND SALES (Fresher/Experienced)** **Location: Saket, Delhi** **Shift: US Night Shift IST (8 PM TO 5 AM)** **Salary**: **For Fresher-3 LPA Fixed+1.50 LPA Incentives** **For Experienced-5LPA+3 LPA incentives** As a Computer Technical Sales Representative, you will be responsible for promoting and...

  • Customer Service Executive

    12 hours ago

    Delhi, Delhi, India Aviation Resources Full time

    Company Description Urgently required for Customer Service Executive at airport Role Description This is a full-time on-site role for a Customer Service Executive at New Delhi Airport. An airport customer service executive, or agent, is responsible for helping passengers and airport staff before, during, and after their flights. They assist with...

  • Customer Service Executive

    1 week ago

    Delhi, India Aviva Relocations Pvt Ltd Full time

    Roles & Responsibilities: - Handling inquiries / complaints from customers, targeting the satisfactory closure. - Providing help and advice to customers using the organization’s services. - Revert to the clients thus confirming the service. - Collaborate with the senior management team to develop a strategic and tactical plan to achieve the desired...

  • Client Servicing Executive

    1 week ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Client Service Executive ( Freshers & Experience )Location: Delhi ( Patel Nagar)Salary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysSkills : Good English communicationJob Description:We are looking for aClient Service Executive who can identify and connect with potential clients through cold calling. The ideal candidate should...

  • Customer Support Executive

    3 weeks ago

    New Delhi, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- MumbaiJOB DESCRIPTIONShould knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level.DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.