Customer Service Representative

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.
BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:
Project Management:
Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:
Ability to influence without direct authority
Establish and maintain efficient working relations with all internal & external key stakeholders
Participate in project movement activities, support team initiatives & objectives
Identify and recommend process improvements and initiatives
Facilitate resolution of any issues by working closely with cross-functional teams.

Operational:
Plan, execute and manage deliveries for enterprises across industries
Ensure on/before time delivery of projects that match/exceed set quality standards
Plan and monitor capacity utilization on projects and supply of talent accordingly
Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
Mentor, train and lead a team of project managers and supply leads.
Decent strategy knowledge.

Client Partnership:
Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
Assist with project planning, including resource forecasting, timelines, and budgeting
End to end ownership of client delight and operational efficiency
Ability to coordinate and implement successful projects from start to finish
Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:
● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.
● Strong problem-solving skills with a growth mindset and proactive approach.
● Proficiency in comprehension, negotiation, and analytical skills.
● Graduate or Postgraduate degree (MBA preferred).
● Exceptional written and oral communication skills in English.
● Skilled in networking and communication across diverse functions.
● Ability to navigate ambiguity and conflicting priorities with rigor.

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