Operations & Client Success Manager (Digital Marketing Agency)

3 days ago


Kozhikode, India Bloombiz Creatives Full time

Job Title: Operations & Client Success Manager (Digital Marketing Agency) Location: Calicut Office (Full-time) Company: Bloombiz Creatives Role Overview Bloombiz Creatives is seeking an experienced Operations & Client Success Manager with strong exposure to digital marketing agency environments. The selected candidate will be responsible for overseeing operational workflows, coordinating inter-departmental tasks, maintaining client relationships, and supporting proposal creation and business development initiatives. This role requires a professional with hands-on agency experience, strong understanding of digital marketing fundamentals, and the ability to ensure timely and quality-driven deliverables. Key Responsibilities Oversee day-to-day agency operations and ensure smooth internal task coordination Communicate with clients regarding deliverables, feedback, updates, and project timelines Support preparation of proposals, strategies, presentations and project plans for new business opportunities Track and monitor progress of ongoing tasks using sheets / trackers and ensure adherence to deadlines Facilitate collaboration between design, content, SEO, Meta Ads, Google Ads and development teams for seamless execution Maintain quality control prior to client submission Participate in onboarding new clients and briefing relevant teams Assist in ensuring client satisfaction, retention and timely delivery of monthly scopes Required Qualifications & Experience Minimum 3+ years of experience in a digital marketing agency (mandatory) Strong understanding of Social Media Marketing, SEO, Meta Ads and Google Ads concepts Excellent communication and coordination skills Strong ownership mindset with the ability to manage multi-team environments Proficiency in using sheets / task trackers for workflow management Preferred Skills Experience in client



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