Operations & Client Success Manager (Digital Marketing Agency)

3 weeks ago


Kozhikode, India Bloombiz Creatives Full time

Job Title: Operations & Client Success Manager (Digital Marketing Agency) Location: Calicut Office (Full-time) Company: Bloombiz Creatives Role Overview Bloombiz Creatives is seeking an experienced Operations & Client Success Manager with strong exposure to digital marketing agency environments. The selected candidate will be responsible for overseeing operational workflows, coordinating inter-departmental tasks, maintaining client relationships, and supporting proposal creation and business development initiatives. This role requires a professional with hands-on agency experience, strong understanding of digital marketing fundamentals, and the ability to ensure timely and quality-driven deliverables. Key Responsibilities - Oversee day-to-day agency operations and ensure smooth internal task coordination - Communicate with clients regarding deliverables, feedback, updates, and project timelines - Support preparation of proposals, strategies, presentations and project plans for new business opportunities - Track and monitor progress of ongoing tasks using sheets / trackers and ensure adherence to deadlines - Facilitate collaboration between design, content, SEO, Meta Ads, Google Ads and development teams for seamless execution - Maintain quality control prior to client submission - Participate in onboarding new clients and briefing relevant teams - Assist in ensuring client satisfaction, retention and timely delivery of monthly scopes Required Qualifications & Experience - Minimum 3+ years of experience in a digital marketing agency (mandatory) - Strong understanding of Social Media Marketing, SEO, Meta Ads and Google Ads concepts - Excellent communication and coordination skills - Strong ownership mindset with the ability to manage multi-team environments - Proficiency in using sheets / task trackers for workflow management Preferred Skills - Experience in client account management - Experience in proposal drafting and campaign planning - Exposure to performance marketing processes Work Location - On-site — Calicut Office Ideal Candidate Profile We seek a structured, detail-oriented individual capable of independently managing client delivery workflows and maintaining operational excellence. The role demands a balance of strategic understanding, communication skill, and operational discipline.



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