Customer Engagement Engineer
3 weeks ago
About the Job:
As a Customer Engagement Engineer, you will be interfacing with the external and internal customers. You will handle the Customer relationship from a technical engagement support standpoint, enabling the organization to deliver a great customer experience both internal and external and drive Product improvement. You will develop a deep technology industry knowledge and improve your customer relationship management skills.
The role currently provides flexible work. If you have a flair and is passionate to work with new technologies this will be the right environment to be in.
Responsibilities:
- Responsible to drive and provide timely effective solutions for customer problems within the organization.
- Collaborate with Engineering/Development in debugging codes and provide remedy/fixes
- Collaborate with Engineering/Development in testing and validation of customer features and products
- Build and maintain monitoring dashboard for system metrics to identify system performance, health and availability
- Support Sales team for Proof Of Concept and Product demonstration to new potential customers by Maintaining, Configuring and adapting Demo Systems.
- Collaborate to develop and deliver training programs for customers and partners on new, existing features and products
- Create, Curate and maintain knowledge base articles and support materials for the product
Educational Qualifications:
- Bachelors Degree in Computer Science, Information Technology (IT) or equivalent degree with relevant industry experience in handling cloud-based solutions
Must have Experience/Skill:
- Total 4 yrs of experience either in operations, implementations, integration with demonstrable 1 yrs of experience in Customer engagement roles
- Strong Problem-Solving Skills and algorithmically thinking.
- Working knowledge of modern programming languages like Java, Python, Bash, GO
- Hands On working knowledge in troubleshooting Java based Micro Services
- Adaptable to work in customer time zones
Good to Have Experience/Skills:
- Real time work experience in cloud environments such as GCP, AWS, Azure etc.
- Knowledge in Kubernetes, Docker, Message broker, REACT JS
- Knowledge in workflow automation and BPMN
- Knowledge in analysing and troubleshooting RESTful API calls
- Knowledge of Monitoring, Visualisation tools like Grafana
- Knowledge in operational tools like JIRA, Microsoft Sharepoint, Microsoft 365
- Ability to work in a fast-paced technical collaborative environment
- Ability to work with minimal supervision and research using traditional and online resources
Language:
English Language: Fluency in reading, writing and speaking
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