Customer Engagement Specialist
3 weeks ago
We are a forward-thinking organization dedicated to delivering exceptional customer experiences. Our team is passionate about empowering customers through innovative solutions and unparalleled support.
Job OverviewThis role is an exciting opportunity for a skilled Customer Engagement Engineer to join our dynamic team. As a key member of our technical support function, you will play a vital role in ensuring seamless customer interactions and driving business growth.
Key Responsibilities- Develop and implement effective solutions to resolve customer issues in a timely and efficient manner.
- Collaborate with Engineering/Development teams to debug codes and provide remedies or fixes.
- Contribute to testing and validation of customer features and products.
- Create and maintain monitoring dashboards to identify system performance, health, and availability.
- Support Sales teams in Proof Of Concept and Product demonstrations to new potential customers by maintaining, configuring, and adapting demo systems.
- Design and deliver training programs for customers and partners on new and existing features and products.
- Publish knowledge base articles and support materials for the product.
To be successful in this role, you should possess:
- Bachelor's Degree in Computer Science, Information Technology (IT), or equivalent degree with relevant industry experience in handling cloud-based solutions.
- Total 4 years of experience either in operations, implementations, integration with demonstrable 1 year of experience in Customer engagement roles.
- Strong problem-solving skills and algorithmic thinking.
- Working knowledge of modern programming languages like Java, Python, Bash, GO.
- Hands-on working knowledge in troubleshooting Java-based Micro Services.
- Ability to adapt to work in customer time zones.
The following skills are highly desirable:
- Real-time work experience in cloud environments such as GCP, AWS, Azure.
- Knowledge in Kubernetes, Docker, Message broker, REACT JS.
- Knowledge in workflow automation and BPMN.
- Knowledge in analyzing and troubleshooting RESTful API calls.
- Knowledge of monitoring, visualization tools like Grafana.
- Knowledge in operational tools like JIRA, Microsoft Sharepoint, Microsoft 365.
- Ability to work in a fast-paced technical collaborative environment.
- Ability to work with minimal supervision and research using traditional and online resources.
The estimated annual salary for this position is $80,000 - $120,000 depending on qualifications and experience. We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.
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