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Product Support Specialist
2 months ago
Looking for someone who has experience in providing technical and customer support. We are a lean startup with a clear vision to stay calm and grow a profitable business. Our goal is to build a sustainable business so that we can live our lives peacefully and also build a strong business along the way. You will be responsible to help us in the journey and enjoy the journey with us.
Responsibilities
- Handle day to day(Tues-Sunday, Monday is off) responsibilities of customer support(chat and emails)
- Take customer calls and help them over it
- Solve small technical issues for the customer
- Create knowledge base and add proper documentation
- Understand the product end to end
- Be part of the vision and get involved with the team
- Follow the process judiciously
Qualifications
- 1-4 years of experience in customer support
- Experience with Shopify is a must
- Experience in HTML, CSS, JS is a must
- We are a remote company so work from anywhere
- There will be fixed defined timings so you should be comfortable with that
- Bonus if you have worked with Shopify apps before
