Information Technology Support Engineer

6 days ago


Gurgaon, India Aiwozo Intelligent Automation Full time

Quale Infotech is a company focused on Intelligent Process Automation (IPA), AI and other New age technologies. Our AI innovation hub is one of the leading research sites for new age technologies. IPA practice at Quale Infotech is one of the largest and most respected with experts having decades of experience. As an Aiwozo IT Support Engineer – Automation Monitoring, you will play a critical role in ensuring the smooth execution of Aiwozo automation bots and scheduled jobs across multiple environments. You will be responsible for monitoring bot performance, identifying failures, analyzing logs, and performing basic troubleshooting to maintain uninterrupted operations. This role requires strong attention to detail, willingness to work in rotational shifts, and the ability to quickly identify and escalate issues to the relevant teams. Monitor automation bots and scheduled jobs during weekends and assigned shifts to ensure seamless execution. ∙Escalate unresolved or critical issues to senior engineers or L2/L3 support teams. ∙Maintain documentation of incidents, resolutions, and system performance updates. ∙Required Skills & Experience: ∙Bachelor’s degree in Computer Science, IT, Electronics, or related discipline. ∙Basic computer skills, including understanding of operating systems and applications. ∙Preferred Experience: ∙Exposure to automation tools or job monitoring platforms (good to have, not mandatory). ∙Willingness to learn automation concepts and monitoring best practices. Rotational Shifts (Day/Night) ∙ Working Days: Wednesday to Sunday ∙



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