Customer relationship management executive

7 days ago


Mohali, India Fundle.AI Full time
Job Overview: We are looking for a highly organized and detail-oriented CRM & Operations Executive to support our customer relationship management and day-to-day operational activities. The ideal candidate will assist in ensuring smooth business operations, maintaining client satisfaction, and enhancing overall customer service quality.
Key Responsibilities:
Customer Relationship Management (CRM):
Assist in managing and maintaining the CRM system to ensure accurate customer data and interactions.
Assist in the execution and management of customer loyalty programs, ensuring smooth operations and continuous engagement with clients.
Support the development and execution of customer engagement strategies.
Address customer inquiries, provide product/service information, and ensure timely issue resolution.
Track customer feedback, and coordinate with teams to improve customer experience.
Help in preparing CRM reports and performance analysis for internal stakeholders.
Assist in creating personalized communication (emails, newsletters, etc.) for customers.
Operations:
Support day-to-day operational tasks, ensuring efficient business processes.
Assist in inventory management, logistics, and order processing.
Help in coordinating with various departments (sales, marketing, and customer support) to ensure smooth operations.
Ensure compliance with operational policies, procedures, and deadlines.
Track and report on key operational metrics, helping identify areas for improvement.
Work with the operations team to optimize workflows and efficiency.
On site role - Mohali.
Qualifications:
Bachelor’s degree in Business Administration, Operations, or related fields (preferred but not mandatory).
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Basic knowledge of CRM software or willingness to learn (e.g., Salesforce, Hub Spot).
Proficient in MS Office (Word, Excel, Power Point).
Ability to multitask and work in a fast-paced environment.
Analytical mindset with attention to detail.
Proactive and eager to learn.
What We Offer:
Comprehensive training in CRM and operational processes.
Opportunities for career advancement within the organization.
A collaborative and supportive work environment.
Location: CP67 Mall,   Site No, 252, International Airport Road, Sector 67, Sahibzada Ajit Singh Nagar, Punjab 160062 (On site Role)

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