Service Desk Lead

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Total Exp: Min 6 Years Relevant as Lead/Manager: 3 Years Location: Hyderabad/Pune and Bangalore. Band: B2/B3 Should have real time experience in Global Service Desk experience. Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp: Min 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad/Pune and Bangalore.Band: B2/B3Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp: Min 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad/Pune and Bangalore.Band: B2/B3Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp: Min 6 Years Relevant as Lead/Manager: 3 Years Location: Hyderabad/Pune and Bangalore. Band: B2/B3 Should have real time experience in Global Service Desk experience. Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp: Min 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad/Pune and Bangalore.Band: B2/B3Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp: Min 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad/Pune and Bangalore.Band: B2/B3Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

Total Exp: Min 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad/Pune and Bangalore.Band: B2/B3Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical...

About the RoleWe are seeking an experienced Team Leader to lead our Service Desk team. The ideal candidate will have a strong background in IT Service Management and excellent leadership skills.Key ResponsibilitiesSupervise and review Service Desk activitiesReview and ensure compliance to standards like PCI, ISO, ISMS, BCMSPlace hiring requests and conduct...

Job SummaryEnsono is seeking a highly skilled Service Desk Specialist to provide first-level support and initial point of contact for our associates and external clients regarding computer and network-related incidents, requests, or issues.Key ResponsibilitiesProvide immediate resolution to a high percentage of issues or assign issues to the next level of...

Job Title: Service Desk ManagerJob Summary:We are seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to. The successful candidate will be responsible for key measurements, service levels, and critical deliverables for SD services.Main Responsibilities:Manage all activities in the delivery...

Role - Service Desk - Experience - 4+yrs - Location - Pune - Work mode - WFO - Requirements - 4+ years of experience in service desk & enterprise desk support, Windows 7 and 10 proficiency, O365, Active Directory, Antivirus, Network troubleshooting should have either TM/ SME / Shift lead exp. Interested can call or whatsapp Nishi Singh 7905661467 **Job...

Total Experience: Minimum 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad, Pune, and Bangalore.Band: B2/B3Required: Real-time experience in Global Service Desk operations.Role Purpose:The Service Desk Manager is responsible for one delivery center, ensuring all metrics are measured and adhered to. The owner of key measurements, Service Levels,...

Position Overview:We are seeking a dynamic and experienced individual with exceptional business acumen to lead our Client Servicing Team as the Head of Client Servicing. The ideal candidate will be passionate about delivering excellence in client management and possess a deep understanding of the exhibitions and events industry.This role requires strong...

Role OverviewThe Service Desk Lead is a crucial role at Wipro, responsible for overseeing the support and escalation process for agents. This position requires a high level of customer-centricity, effective communication, and problem-solving skills. The successful candidate will work closely with the Service Desk team to ensure prompt delivery of service,...

Service Desk Team Lead Job DescriptionAre you an experienced leader looking to utilize your skills in a dynamic Service Desk environment?Mphasis is seeking a Service Desk Team Lead to supervise and review Service Desk activities, ensuring compliance to industry standards like PCI, ISO, ISMS, and BCMS. This role will also be responsible for conducting...

Service Desk ManagerRight Move Staffing Solutions Private Limited is seeking a highly skilled Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our service desk, providing exceptional customer service, and driving process improvements.Key Responsibilities:Manage and...

Service Desk Manager (SDM) Language : Proficient in English (Read + Write + Speak) mandatory andEquivalent test of spoken and written and technical IT specific knowledge in both and EnglishRole purpose : - The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered.- Owner of key measurements, Service...

{"Job Title": "Junior IT Service Desk Analyst", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused Junior IT Service Desk Analyst to join our team at Stefanini. As a key member of our Service Desk team, you will be responsible for providing exceptional support to our internal customers through our ticketing system, based on...

Wipro is conducting walk in interview drive for Service Desk Analyst role for Pune (Hinjewadi) location.Interested candidates can share their updated CV on 6292217343 (WhatsApp) with the subject line "Service Desk Analyst Pune". PLEASE DO NOT CALL on the given number.Eligibility Criteria:Graduation is mandatoryExcellent English Communication skills is...