Technical Project Manager | Enterprise SaaS | AI

2 weeks ago

Bangalore, India FyndBridge Consultants & Advisors Full time

Technical Project Manager | Enterprise SaaS | AI & CX Platform Location: Experience: 8–12 years Our Client is a fast-growing Global SaaS Enterprise in the AI-driven Customer Experience and Omnichannel Automation space is looking for a Technical Project Manager to lead large-scale implementation projects across top enterprise clients. As a Technical Project Manager, you will: Drive End-to-End Enterprise Implementations Own project delivery from kick-off to go-live for complex, high-impact SaaS deployments. Lead solutioning, requirements mapping, and implementation strategy. Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention Act as the Primary Client Partner Lead project discussions with CXOs, product teams, and business stakeholders. Manage project managers, developers, QA, and technical leads. Run scrums, track JIRA boards, and ensure project discipline & accountability. Ensure Project Excellence Build and maintain project trackers, execution plans, and milestone dashboards. Conduct weekly/monthly business reviews (WBR/MBR) with enterprise clients. Stakeholder Management Conduct regular status meetings and act as the bridge between technical teams and business stakeholders. Risk, Escalations & Process Optimization Identify risks early and drive proactive mitigation. Business Reviews and Reporting Develop and execute weekly and monthly business review (WBR/MBR) plans with clients. Prepare and present project performance reports, highlighting successes, challenges, and actionable insights. 8+ years of experience in technical project management , preferably in SaaS, CX, CRM, or Enterprise Tech. ~ Strong experience managing multi-stakeholder, large-scale implementations. Experience handling teams of PMs/engineers/QA. Ability to translate between technical and business requirements. Strong hands-on knowledge of JIRA, Asana, MS Project, Confluence, G-Sheets . Understanding of Agile/Scrum frameworks. Certifications: PMP, CSM, Agile, PRINCE2 . Experience working with global enterprise clients across BFSI, e-commerce, logistics, telecom, or consumer internet. Lead strategic, high-visibility projects impacting millions of end users. Collaborate with top-tier tech, product, and CX transformation teams. Be part of an organization driving AI-powered customer experience innovation .

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