VP, Project Management

1 week ago

Noida, India EXL Full time
Role Title: VP Quality Excellence - P&C Insurance Location: Will manage operations across India, Philippines, and South Africa.
Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing).
Willingness to travel across locations
Shift: Starts at 2–3 PM IST.

Key Performance Indicators
Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
# Build employee engagement / development programs in line with functional and business vertical plans
# Resolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships\
# Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
# Successful cross-sell of Transformation capabilities
# Develop strong project lean six sigma mentors (including select talent within operations)
# of successful BBs / MBBs created

Develop cost and compliance effective quality model to meet client onshore / offshore requirements
# QC induction, certification, etc)
# Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges
# Pivot to a Digital/ Smart QA model with a lean human intervention
# Meeting QA performance measures (monitoring / feedback targets, precision, QC density)
# QC Cert)

Manage external auditors’ relationship and on- going annual and interim audits
# Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
Proficient with Minitab software
Proficient with MS-VISIO for flowcharting/process mapping software
Domain Knowledge across P&C Insurance
Knowledge of quality systems (ISO, COPC)
Working knowledge of Transaction Monitoring (QA and QC)
Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
Knowledge of quality assurance, process improvements, domain, etc
Demonstrates an intellectually agile and analytical approach and thought process
Is a brand ambassador.
Conformance to policies / compliances with auditing skills and eye for details
Project management skills and ability to lead in a continually challenging environment

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