Backend Coordinator

2 weeks ago

Mumbai, India FinnUp Full time

Company Description

FinnUp is a startup based in Mumbai, focused on building a world-class B2B enterprise debt platform serving SMEs, large corporates, and financial services. The company is at the forefront of building automation solutions in the enterprise debt industry, leveraging cutting-edge cloud technologies. FinnUp plans to develop AI-based fintech platforms in the future, making it a unique player in the Indian market.

Role Description

This is a full-time on-site role as a Backend Coordinator – Lending Operations at FinnUp in Mumbai. The Backend Coordinator will be responsible for day-to-day tasks related to operations management, customer service, and administrative assistance within the lending operations team.

Key Responsibilities:

  • Lead Management:
  • Receive and manage leads generated by the sales team.
  • Track the status of each lead, ensuring that applications are completed and submitted promptly.
  • Maintain and update CRM systems with accurate data on lead progress and status.
  • Loan Application Processing:
  • Log loan applications into the systems of respective lenders.
  • Ensure all required documentation is complete, accurate, and submitted on time to avoid delays in loan processing.
  • Work closely with the sales team to gather missing information and resolve any issues during the application process.
  • Coordination with Lenders:
  • Liaise with various lenders to track the progress of loan applications.
  • Regularly follow up with lenders to ensure applications are processed and disbursements are aligned as per timelines.
  • Escalate any issues or delays to the appropriate teams to ensure timely resolution.
  • Disbursement Management:
  • Monitor the disbursement process, ensuring that loan funds are released on time and as per agreed terms.
  • Coordinate between the sales team, operations, and lenders to align disbursement schedules.
  • Keep all stakeholders informed of any changes or updates in the disbursement process.
  • Reporting and Documentation:
  • Maintain detailed records of all applications, approvals, and disbursements.
  • Prepare regular reports on lead status, loan applications, and disbursement timelines for internal review.
  • Assist in process improvements to enhance the efficiency of backend operations.

Qualifications

  • Analytical Skills and Operations Management
  • Communication and Customer Service
  • Administrative Assistance
  • Experience in the financial services industry is a plus
  • Ability to coordinate and prioritize tasks efficiently
  • Bachelor's degree in Business Administration or related field

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