Customer Support Specialist
1 day ago
Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 4,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of eminent personalities. The vision behind Tanjore Collective is Vibha Raj, who learned the art from her mother, Vani Bhaskar, a Tanjore art teacher with over 40 years of experience. Role Description This is a full-time on-site role for a Customer Support Specialist . The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and providing technical support when needed. The role will also involve using analytical skills to identify and resolve customer issues and inquiries. Responsibilities Handle Customer Enquiries: Provide quick, professional support across all channels—calls, WhatsApp, Instagram, Email, and Facebook. Order Fulfilment Support: Prepare materials, pack parcels accurately, and ensure timely replenishment of packing supplies. Shipping & Logistics Coordination: Manage dispatch of customer parcels, coordinate with courier partners, track shipments, and resolve delivery‐related issues. CRM Management: Maintain and update customer records in the CRM, ensuring accuracy, completeness, and timely follow-ups. Customer Issue Resolution: Address complaints, provide solutions, and ensure a positive customer experience throughout the support journey. Cross-functional Coordination: Work closely with internal teams (operations, sales, inventory) to ensure smooth fulfilment and customer satisfaction. Reporting & Documentation: Maintain logs of customer interactions, order status, operational activities, and provide regular reports as required. Sales Data Communication: Share weekly/monthly student and sales data with the finance team and ensure accurate entry and updating of sales information in the CRM. Process Improvement: Identify recurring issues and suggest improvements to enhance efficiency and customer experience. Qualifications Customer Support and Technical Support skills Strong interpersonal skills to interact effectively with customers Ability to ensure high levels of customer satisfaction Analytical skills to identify and resolve customer issues Proficiency in Google Workspace, WhatsApp, and familiarity with any CRM platform. Comfortable handling high ticket volumes with good KPI performance Excellent verbal and written communication skills Proficiency in multiple languages is a plus Experience in the art industry or a passion for art is desirable Work Details Work Hours: 10:00 AM – 6:00 PM Location: On-site Role Type: Full-time
-
Customer Support Specialist
4 days ago
bangalore, India beBeeQuality Full timeCustomer Support SpecialistWe are seeking a meticulous Customer Support Specialist to join our team. As a key member of our customer support function, you will play a vital role in ensuring that our customers receive exceptional service and support across multiple channels.Main Responsibilities:Conduct thorough testing of our platform on various channels to...
-
Customer Support Specialist
4 days ago
bangalore, India LTIMindtree Full timeRole: Customer Support Specialist Location: Hyderabad Exp - 1 to 3Years Notice Period - Immediate to 15days Education - Only non-IT Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably...
-
Customer Support Specialist
3 days ago
bangalore, India Tanjore Collective Full timeCompany DescriptionTanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 4,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...
-
Customer Support Specialist
4 days ago
bangalore, India Heatronics Full timeCompany Description We suggest you enter details here. Role Description We are seeking a full-time Customer Support Specialist for an on-site role at our Noida location. The candidate will be responsible for addressing customer inquiries, resolving product or service-related issues, maintaining positive customer relationships, and providing technical...
-
Customer Support Specialist
7 hours ago
bangalore, India Appuno IT Solutions Full timeCompany Description Appuno IT Solutions is a fast-growing applications development company known for its professionalism and innovation. Based in the technology hub of Ahmedabad, India, Appuno delivers cutting-edge development services and customized solutions to help businesses achieve a competitive edge. The company offers a comprehensive array of services...
-
Customer Support Specialist
2 weeks ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
-
Customer Support Specialist
23 hours ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
-
Customer Support Specialist
2 weeks ago
bangalore, India beBeeCustomerSupport Full timeCustomer Support SpecialistDedicated customer support specialists are required to deliver exceptional service as the first point of contact for clients. This involves handling inbound and outbound calls professionally, empathetically, and efficiently.The ideal candidate will have a strong ability to resolve customer queries at the first point of contact...
-
Customer Support Specialist
2 weeks ago
bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
-
Customer Support Specialist
1 week ago
bangalore, India beBeeCustomerSupport Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers via phone, email, chat, or in-person.This is an exciting opportunity to work with a dynamic team and make a real...
