Customer Support Specialist

1 week ago


bangalore, India beBeeCustomerSupport Full time

Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers via phone, email, chat, or in-person.This is an exciting opportunity to work with a dynamic team and make a real difference in the lives of our customers. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service, we want to hear from you.Respond to customer inquiries in a timely and professional manner.Provide accurate information regarding our products and services.Handle customer complaints and provide effective solutions.Identify customer needs and provide personalized support.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate reports as needed.Stay updated on product knowledge and company policies.Communicate effectively with internal teams to resolve customer issues.Required Skills & Qualifications:Bachelor's degree or equivalent; associate degree preferred.Strong communication and problem-solving skills.Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).Positive attitude and customer-focused mindset.Benefits:We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and are looking for a new challenge, apply nowWe look forward to hearing from you



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