Customer Success

2 days ago


Bangalore, India Bangalore | Rotational Shifts Full time

Job Mode: Work From Office Location: Bangalore Shifts: Rotational/5-day week Job Type: Full-time Salary - Best-in-class salary + performance incentives A well-established organisation with a strong global footprint is looking for clear, confident communicators who enjoy connecting with people and making a real impact. In this Voice-heavy contact centre role, involving Inbound Customer Queries and Outbound Lead conversions, you’ll deliver thoughtful customer interactions and help drive sales outcomes through genuine relationship-building. You’ll play a key role in creating positive experiences and long-term value for every client you engage with. What You`ll Do: • Handle customer queries and escalations with professionalism, empathy, and ownership. • Lead service recovery conversations and build long-term trust. • Convert qualified leads through clear, consultative communication. • Engage existing customers for upsell and cross-sell opportunities. • Track, Report conversion and Engagement metrics, ensuring customer satisfaction remains central. What we’re looking for: • 3–5 years of experience in Travel, Hospitality, Airlines, Medical/Healthcare services, Wellness centres, Hospitals, or International voice-based customer service. However, strong candidates outside the band can also be considered. • Excellent verbal and written English communication skills - clear, articulate, and empathetic. • Strong sales orientation rooted in trust-building. • A Start Up Mindset - Proactive, adaptable, and comfortable in a fast-paced environment. • Bonus: Knowledge of Malayalam / Hindi / Kannada. Why this role: • Join a large, legacy organisation in an exciting phase of expansion. • Blend of customer experience and sales with real impact. • Stability of an established brand with the energy of fast growth. Kindly include your last drawn salary in your profile or application.


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