Training manager
1 month ago
Job Responsibilities: Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS Experience in training communication, customer engagement, soft skills, and customer resolution trainings in Travel or BPO industry Coach and develop Customer Experience Trainers across Operations team members to deliver effective CE Coaching that directly impacts customer outcomes You should have a proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPS Capture, acknowledge and reward moments where agents have WOWed our customers on phone or chat and similarly capture, acknowledge and improve upon situations where the opposite has happened and left our customers dissatisfied.
Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing CS agents with the objective to ensure superior and consistent service quality Implement learning strategies and effective training programs that are aligned with the Customer Experience teams objectives Participate in calibration sessions with Operations, Quality and Training Managers, Trainers as well as other CE coaches Partner with Operations Managers, QA and Training Team to outline specific content related to training needs identified in enhancing overall customer experience Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills.
Drive Culture Orientation for the New Hire Batches Interested Candidate share the resume: 7042379178
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Training Manager
1 month ago
bangalore, India IGT Solutions Full timeJob Responsibilities:Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environmentDesign & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service deliveryAs a Customer Experience...
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Training Manager
3 weeks ago
bangalore, India IGT Solutions Full timeJob Responsibilities:- Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment- Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery- As a Customer Experience...
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Training Manager
1 month ago
bangalore, India IGT Solutions Full timeJob Responsibilities: Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience...
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Training manager
4 weeks ago
Bangalore City, India IGT Solutions Full timeJob Responsibilities: Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience...
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Training And Quality Manager
3 weeks ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Technical Training Manager
1 week ago
Bangalore, India Gateway Search Full timeI am hiring for one of my clients which is leader in telecommunications. This MNC is headquartered in USA with 40,000+ employees around the globe and is in the business from past 90 years. It offers network, edge cloud, security, communication, and collaboration services to help customers deliver amazing digital experiences Location- Bangalore(HYBRID) ...
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Training executive
3 weeks ago
Bangalore, India PeopleLogic Full timeJOB DESCRIPTION Experience : 1-5 years Location: Bengaluru Budget : 3-5 LPA Requirement : We’re looking for a Training Executive who would be responsible for the delivery and administration of a range of training and development programs to meet the needs of internal staff. ● Plan weekly / monthly initiatives and training programs in...
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Training Executive
3 weeks ago
bangalore, India PeopleLogic Full timeJOB DESCRIPTION Experience : 1-5 years Location: Bengaluru Budget : 3-5 LPA Requirement : We’re looking for a Training Executive who would be responsible for the delivery and administration of a range of training and development programs to meet the needs of internal staff. ● Plan weekly / monthly initiatives and training programs in discussion...
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Training Executive
3 weeks ago
bangalore, India PeopleLogic Full timeJOB DESCRIPTIONExperience : 1-5 yearsLocation: BengaluruBudget : 3-5 LPARequirement :We’re looking for a Training Executive who would be responsible for the delivery and administration of a range of training and development programs to meet the needs of internal staff.● Plan weekly / monthly initiatives and training programs in discussion with senior...
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Training Executive
4 weeks ago
bangalore, India PeopleLogic Full timeJOB DESCRIPTIONExperience : 1-5 yearsLocation: BengaluruBudget : 3-5 LPARequirement :We’re looking for a Training Executive who would be responsible for the delivery and administration of a range of training and development programs to meet the needs of internal staff.● Plan weekly / monthly initiatives and training programs in discussion with senior...
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Training And Quality Manager
2 months ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training and quality manager
1 month ago
Bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
3 weeks ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
2 months ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
3 months ago
Bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
1 month ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
2 months ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Learning and Development Manager
3 weeks ago
bangalore, India Spot Your Leaders & Consulting Full timeRole Training need identification in areas of Functional, Process and Behavioral trainings Acts as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progress Develop content and facilitate sessions to new hires and existing colleagues – Foundation/Domain, Process, Technical and Behavioral...
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Learning and development manager
1 month ago
Bangalore, India Spot Your Leaders & Consulting Full timeRole Training need identification in areas of Functional, Process and Behavioral trainings Acts as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progress Develop content and facilitate sessions to new hires and existing colleagues – Foundation/Domain, Process, Technical and Behavioral...
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Learning and Development Manager
3 weeks ago
bangalore, India Spot Your Leaders & Consulting Full timeRoleTraining need identification in areas of Functional, Process and Behavioral trainingsActs as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progressDevelop content and facilitate sessions to new hires and existing colleagues –Foundation/Domain, Process, Technical and Behavioral...
