Learning and development manager

1 month ago

Bangalore, India Spot Your Leaders & Consulting Full time

Role Training need identification in areas of Functional, Process and Behavioral trainings Acts as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progress Develop content and facilitate sessions to new hires and existing colleagues – Foundation/Domain, Process, Technical and Behavioral traininngs Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications Understand the knowledge management framework- includes SOP documentation Rollout periodic refreshers and remediation on Domain and Processes Should be able to derive and articulate the investments made in learning Translate requirements into trainings that will groom employees for the next step of their career path Build annual training program and prepare teaching plans Stay abreast of the new trends and tools in employee development Knowledge Transfers (KT) for New Transitions Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification) Track, monitor and report training progress Identify any learning gaps and drive mitigation steps Requirements Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus Background of any of the following : – C++, Java, C#,.

NET Technologies, Scripting, Oracle PL/SQL, Sybase, DB2/UDB will be an added advantage Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies Expertise in managing end to end learning needs of a Business Unit/LOB Excellent interpersonal, communication, and organizational skills Ability to work cohesively with onshore, offshore and shared services teams Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing Stay abreast on training and development research and industry trends: Deploy best in class learning practices

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