Training And Quality Manager
3 weeks ago
If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer advocacy and engagement-oriented interactions on calls and chat then you are a good fit for this role.
Job Responsibilities:
Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment
Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery
As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS
Experience in training communication, customer engagement, soft skills, and customer resolution trainings in Travel or BPO industry
Coach and develop Customer Experience Trainers across Operations team members to deliver effective CE Coaching that directly impacts customer outcomes
You should have a proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPS
Capture, acknowledge and reward moments where agents have WOWed our customers on phone or chat and similarly capture, acknowledge and improve upon situations where the opposite has happened and left our customers dissatisfied.
Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing CS agents with the objective to ensure superior and consistent service quality
Implement learning strategies and effective training programs that are aligned with the Customer Experience teams objectives
Participate in calibration sessions with Operations, Quality and Training Managers, Trainers as well as other CE coaches
Partner with Operations Managers, QA and Training Team to outline specific content related to training needs identified in enhancing overall customer experience
Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills.
Drive Culture Orientation for the New Hire Batches
Weblink – - Bangalore
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Training And Quality Manager
3 weeks ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
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bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Training And Quality Manager
2 months ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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bangalore, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
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Bangalore, India IGT Solutions Full timeJob Responsibilities: Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience...
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bangalore, India IGT Solutions Full timeJob Responsibilities:- Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment- Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery- As a Customer Experience...
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bangalore, India IGT Solutions Full timeJob Responsibilities: Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience...
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bangalore, India IGT Solutions Full timeIGT Solutions is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of...
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bangalore, India IGT Solutions Full timeIGT Solutions is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of...
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bangalore, India IGT Solutions Full timeJob Responsibilities:Develop and strategies modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environmentDesign & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service deliveryAs a Customer Experience...
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bangalore, India Futures And Careers Full timeAbout the Company Industry Machine Tool / Metal CuttingJob Location: BangaloreEducation: Degree in mechanical engineering (Mandatory)About the Role Experience Required: 15+ YearsImmense knowledge in Quality Assurance of CNC machines and its related manufacturing elements.Responsibilities Plan and execute product quality assurance of CNC machines including...
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3 weeks ago
bangalore, India Futures And Careers Full timeAbout the Company Industry Machine Tool / Metal Cutting Job Location: Bangalore Education: Degree in mechanical engineering (Mandatory) About the Role Experience Required: 15+ Years Immense knowledge in Quality Assurance of CNC machines and its related manufacturing elements. Responsibilities Plan and execute product quality assurance of CNC machines...
