Learning and Development Manager

3 weeks ago

bangalore, India Spot Your Leaders & Consulting Full time

Role
Training need identification in areas of Functional, Process and Behavioral trainings
Acts as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progress
Develop content and facilitate sessions to new hires and existing colleagues –
Foundation/Domain, Process, Technical and Behavioral traininngs
Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly
Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications
Understand the knowledge management framework- includes SOP documentation
Rollout periodic refreshers and remediation on Domain and Processes
Should be able to derive and articulate the investments made in learning
Translate requirements into trainings that will groom employees for the next step of their career path
Build annual training program and prepare teaching plans
Stay abreast of the new trends and tools in employee development

Knowledge Transfers (KT) for New Transitions
Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework
Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)
Track, monitor and report training progress
Identify any learning gaps and drive mitigation steps
Requirements
Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus
Background of any of the following : –
C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage
Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies
Expertise in managing end to end learning needs of a Business Unit/LOB
Excellent interpersonal, communication, and organizational skills
Ability to work cohesively with onshore, offshore and shared services teams
Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Stay abreast on training and development research and industry trends: Deploy best in class learning practices

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