AI Customer Success Lead
1 week ago
About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We’re looking for an AI-driven leader to help us transform our customer support capabilities across the businesses and drive our next phase of growth in the region. You’ll play a crucial role in filling gaps between our people, technology and processes with a single goal of embedding AI into all aspects of Customer facing channels. Our vision is to develop world class customer support operations with cutting-edge technology. In short, you’ll own Consumer AI strategy for the group business spanning all customer touchpoints, craft strategies and implement them. Key Responsibilities Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impact Conceptualize and implement AI powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolution Cross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision making Develop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer’s concerns Use data and summarization of past customer interactions and personalize customer experiences across different channels Upskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretation Partner with L&D and create relevant courses and playbooks Design a feedback loop between engineering, CS and product teams to continuously evolve capabilities Define and track key success metrics such as CSAT, Contact Deflection, AI Adoption and Resolution Rates Turn success into stories, how AI helped business in streamlining support and it’s cost impact What you'll need: Bachelor’s degree in computer science or MBA from a top tier institute or a professional course in AI from a recognized institution would be an advantage 5-8 years of experience in Customer Success, Customer Experience or Digital Transformation Proven track record of integrating AI solutions in large/complex organizations with clear outcomes Excellent cross-functional communication – comfortable working with tech and non-tech teams Excellent in analyzing complex, unorganized and large database and storytelling Proven ability to translate business and functional pain-points into clear AI/Tech solutions Bonus - Experience in SaaS, e-commerce, or high-growth tech environments Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.
-
AI Customer Success Lead
1 week ago
India noon Full timeAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even...
-
AI Customer Success Lead
1 week ago
India noon Full timeAbout noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even...
-
Customer Success Manager
3 weeks ago
Bengaluru, India Crest AI Full timeJob Description About the Role We're looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform. Role Responsibilities - Own onboarding,...
-
Bengaluru, India Adopt AI Full timeJob Description Technical Customer Success Manager (CSM) Location: Bangalore, India Employment Type: Full-time About Adopt AI: Adopt AI is on a mission to transform applicationslegacy or moderninto intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing,...
-
Head of Customer Success
2 weeks ago
Mumbai, India Word Works AI Full timeJob Description Role Overview The Head of Customer Success will lead all post-sales operations at WordWorks AI, ensuring clients achieve measurable success with our AI-driven voice and chat automation solutions. The role also includes full ownership of the Campaign Team, which runs outbound and inbound engagement operations across two shifts to support...
-
Customer Success Lead
2 days ago
Hyderabad, India ZocialOne Full timeJob Description ZocialOne is building the future of AI-powered social media marketing for creators and small businesses. Over 100,000+ users rely on our platform to create content, stay consistent, and grow across Instagram, Facebook, LinkedIn, Google Business, and more. We're now looking for a Customer Success Leader who can build, own, and scale the entire...
-
Customer Enablement and Success Associate
3 days ago
India Numerize AI Full timeJob Title: Customer Enablement & Success Associate (Entry level) Location: Hyderabad Only Experience: 0–1 years Employment Type: Full-time Company: Numerize.ai About Numerize Numerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower...
-
Lead - Customer Success
3 weeks ago
Bengaluru, India GoKwik Full timeJob Description About GoKwik GoKwik is a growth operating system empowering D2C and eCommerce brands across the funnelfrom optimizing checkout and reducing RTOs to driving retention and post-purchase engagement. Today, we power 15,000 merchants globally, process over $2B+ in GMV, and are rapidly expanding across India, the UK, Europe, and the US. With...
-
▷ [High Salary] Customer Success Lead
3 weeks ago
Bengaluru, India Netcore Cloud Full timeJob Description Regional Lead Customer Success Location: Bangalore, India Experience: 1215 years Function: Customer Success About Netcore: Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+...
-
Customer Success Intern
1 week ago
India UptimeAI Inc. Full timeUptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with...
