Lead - Customer Success
3 weeks ago
Job Description About GoKwik GoKwik is a growth operating system empowering D2C and eCommerce brands across the funnelfrom optimizing checkout and reducing RTOs to driving retention and post-purchase engagement. Today, we power 15,000 merchants globally, process over $2B+ in GMV, and are rapidly expanding across India, the UK, Europe, and the US. With backing from RTP Global, Z47, Peak XV, and Think Investmentsand fresh funding of $13M in June 2025 (total $68M)we're doubling down on product innovation, AI-led infrastructure, and global-scale growth. Why This Role Matters As Lead - Customer Success (KwikEngage), you'll be at the center of driving merchant growth and retention through high-impact engagement strategies. You'll own relationships with key merchants, enabling product adoption, conversion uplift, and incremental GMV. This role is both strategic and hands-onideal for someone who thrives on problem-solving, collaboration, and measurable business outcomes. What You'll Own - Own and grow strategic merchant accounts, ensuring consistent value delivery, retention, and expansion - Analyze performance data to identify growth levers and improve conversion rates, adoption, and GMV - Collaborate cross-functionally with Product, Engineering, and Customer Engineering to turn insights into action - Design and run A/B experiments to test hypotheses and optimize results - Track success metrics, report performance trends, and recommend scalable improvements - Mentor, onboard, and guide CSMs to ensure portfolio health and consistent delivery excellence Who You Are - 79 years of experience in Customer Success, Account Management, or Growth roles within B2B SaaS, AdTech, FinTech, or eCommerce - Strong analytical mindset and data fluency (Excel, Metabase, or similar tools) - Proven record of driving product adoption, upsells, and revenue impact - Exceptional communication, stakeholder management, and problem-solving skills - Startup DNA-agile, hands-on, and execution-oriented - Proficiency in Tamil language is a plus Why GoKwik At GoKwik, we're redefining how eCommerce brands grow and retain customers. Our mission is to build a performance-driven ecosystem that enhances every stage of the customer journeyfrom checkout to repeat purchase. Join us to work with industry-leading brands, cutting-edge products, and a team obsessed with driving meaningful impact.
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Lead - Customer Success
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Hyderabad, India Keka HR Full timeJob Description Job Summary As the Team Lead for Customer Success, you will oversee and guide a team of Customer Success Managers (CSMs) to deliver an exceptional customer experience. Your primary responsibilities will include driving customer satisfaction, retention, and growth by ensuring customers achieve their goals using our product or service. You will...
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▷ [High Salary] Customer Success Lead
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Lead- Customer Success
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Gurugram, Gurugram, India Truecaller Full timeJob Description Hello, Truecaller is calling you from Gurgaon, India! Ready to pick up Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the...
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Bengaluru, Karnataka, India ConvoZen Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description: Lead Customer Success Manager- , ConvoZen.AIAbout Us: is the world's largest brokerage-free real estate marketplace, dedicated to transforming the real estate experience with cutting-edge products. Founded by IIT Bombay, IIT Kanpur, and IIM Ahmedabad alumni in 2014, We've raised $366M from prominent investors like General Atlantic, Tiger...
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Bengaluru, Karnataka, India GoKwik Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout GoKwikGoKwik is a growth operating system empowering D2C and eCommerce brands across the funnel—from optimizing checkout and reducing RTOs to driving retention and post-purchase engagement. Today, we power 15,000 merchants globally, process over $2B+ in GMV, and are rapidly expanding across India, the UK, Europe, and the US. With backing from RTP...
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AI Customer Success Lead
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India noon Full timeAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even...
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Lead - Customer Success
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Bengaluru, Karnataka, India Events by L Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHello, Truecaller is calling you from, India Ready to pick up?Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.Top 20...
