Customer Success Lead

3 days ago

Bengaluru, India Whatjobs IN C2 Full time

Regional Lead – Customer Success Location: Bangalore, India Experience: 12–15 years Function: Customer Success About Netcore: Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+ countries, we empower marketers and product teams to drive business growth, optimize customer journeys, and achieve measurable results. About the Role: As a Regional Lead – Customer Success, you will drive the success, growth, and satisfaction of our customers in the Bangalore region. You’ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction. This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact. Responsibilities: Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes. Own regional performance metrics — NRR, churn, retention, and

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