Product Support Specialist
2 weeks ago
This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Product Support Specialist (L1) | Office Based | Pune | Night Shift ( UE EST)The Product Support Engineer is part of the GlobalCustomer Support Team, responsible for providing Level 1 support to clients onthe Cornerstone OnDemand products. Product Support Engineer works via telephoneand electronic communication (CRM) with clients to acknowledge, analyse, andresolve complex application software related questions and troubleshoot issuesencountered in applications. This position requires a hands-on individual, whocan passionately and patiently educate our clients on, how our product isdesigned to work, and excels in problem solving skills, has eagerness to learnand brings customer centric mindsetIn this role you will...Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed.Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT).Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog.Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations.Where necessary, time bound engagement of next level support with proper triage and case documentation.Attain and maintain product certification on Cornerstone products in adherence with Cornerstone's Product Certification Program achieving deep understanding and expertise over Cornerstone applications.Active engagement with Knowledge base and forums utilizing help channels/resources.Consistently deliver aligning with set goals and beyondCollaborate with team members from all around the world.Consideration of privacy and security obligation.You've got what it takes if you haveBachelor's degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment)Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.Highly organized with understanding of processes, SLA's and tools used in product support ecosystem.Superior written and verbal communication skills.Customer centric mindset, with passion for helping customers and providing excellent customer service.Positive Attitude with ability to thinking out of the box.Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation.Strong analytical and problem-solving skills.Strong team player promoting and influencing positive team spirit towards inclusive success.The role requires working in 24x7 environment (mostly US shifts)Note: The incumbent would be supported by transport (Pick & Drop) and a Shift Allowance aligned to this role#LI-Onsite
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Product Support Specialist
2 weeks ago
Pune, India Cornerstone OnDemand Full timeWe're looking for a Product Support Specialist This role is Office Based, Pune Office Product Support Specialist (L1) | Office Based | Pune | Night Shift ( UE EST) The Product Support Engineer is part of the GlobalCustomer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works...
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Product Support Specialist
1 week ago
Pune, Maharashtra, India AGCO Full timeDo you want to help solve the world s most pressing challenges Feeding the world s growing population and slowing climate change are two of the world s greatest challenges AGCO is a part of the solution Join us to make your contribution AGCO is looking to hire candidates for the position of Product Support Specialist The Product Support Specialist is...
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Product Support Specialist
4 days ago
Pune, Maharashtra, India Agco Corporation Full timeWe are seeking a Product Support Specialist to drive the adoption and support of Digital Farming Solutions for customers and dealers. This role involves providing technical and operational support across a range Integration of onboard and offboard systems.The ideal candidate will be a subject matter expert in digital farming technologies and will play a key...
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Product Support Specialist
1 hour ago
Pune, Maharashtra, India cyberu Full timeWe're looking for a Product Support Specialist This role is Office Based, Pune Office Product Support Specialist (L1) | Office Based | Pune | Night Shift ( UE EST) The Product Support Engineer is part of the GlobalCustomer Support Team, responsible for providing Level 1 support to clients onthe Cornerstone OnDemand products. Product Support Engineer...
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Product Support Specialist
2 weeks ago
Pune, India myGwork - LGBTQ+ Business Community Full timeJob Description This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Product Support Specialist (L1) | Office Based | Pune | Night Shift ( UE EST) The Product Support Engineer is part of the GlobalCustomer Support Team,...
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Production Support Specialist, AVP
3 weeks ago
Pune, India Deutsche Bank Full timeJob Description Production Support Specialist, AVP Position Overview Job Title: Production Support Specialist (SL3) Corporate Title: Associate Vice President Location: Pune, India Role Description - We are seeking a highly skilled and experienced Senior Production Support Specialist to join our dynamic Production Operations team. This critical role is...
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Product Specialist
1 week ago
Pune, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are looking for a highly skilled and experienced Product Specialist to join our team in India. The ideal candidate will have 2-5 years of experience in customer support and success, with a strong background in the Hotels & Restaurants industry.Roles and ResponsibilityProvide exceptional customer support and ensure customer satisfaction through effective...
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Support Specialist
2 weeks ago
Pune, Maharashtra, India AXENOR Full time ₹ 30,00,000 - ₹ 60,00,000 per yearRole DescriptionThis is a full-time, on-site role for a Support Specialist located in Pune. The Support Specialist will be responsible for providing technical support, assisting customers with troubleshooting issues, and ensuring seamless communication. The role entails analyzing issues, resolving customer concerns, and maintaining high-quality customer...
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Technical Support Specialist
4 weeks ago
Pune, India Irth Solutions Full timeCOMPANY SUMMARY Ready for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to...
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Technical Support Specialist
24 hours ago
Pune, India Irth Solutions Full timeCOMPANY SUMMARY Ready for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to...
