Associate Operations Manager

2 weeks ago

Bangalore, India Unacademy Full time

About the Company The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience. About the Role The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience. Responsibilities: Test Operations Management Oversee daily test operations — from scheduling, setup, and execution to post-test reporting. Manage both online and offline (center-based) testing environments, ensuring reliability and security. Ensure adherence to all testing protocols, guidelines, and data integrity standards. Supervise test delivery teams and ensure SLA compliance across all operational metrics. Team Leadership & People Management Lead, mentor, and train a team of Test Operations Associates and Executives. Create staffing plans for high-volume test seasons, ensuring adequate coverage. Conduct performance reviews, set KPIs, and drive accountability across the team. Process Improvement & Quality Assurance Develop and standardize SOPs (Standard Operating Procedures) for test operations. Identify operational bottlenecks and drive continuous improvement initiatives. Implement quality checks and feedback loops to minimize errors and downtime. Collaborate with product and engineering teams to enhance testing platforms and workflows. Data Analysis & Reporting Track and analyze test performance metrics (attendance rates, issue logs, completion rates, etc.). Present actionable insights to leadership for process enhancement and resource optimization. Build dashboards and reports for visibility into daily and monthly operational performance. Stakeholder & Cross-Functional Collaboration Partner with Content, Product, Technology, Customer Support, and Business teams to ensure operational readiness. Act as the primary point of contact for internal and external stakeholders related to testing operations. Manage vendor relationships, including exam center partners and third-party service providers. Risk & Incident Management Monitor test sessions in real time to detect and address irregularities or technical issues. Ensure incident escalation protocols are followed, with root-cause analysis and preventive measures in place. Maintain compliance with data security, integrity, and privacy requirements. Qualifications Strong project management and operations planning skills. Excellent people management and leadership capabilities. Analytical mindset with experience in reporting and dashboarding tools (Excel, Google Sheets, Power BI, etc.). Excellent communication, coordination, and stakeholder management skills. High attention to detail, problem-solving ability, and process orientation. Familiarity with online testing platforms, LMS tools, or exam delivery systems preferred.

  • Operations Associate

    5 days ago

    bangalore, India Astrotalk Full time

    We at Astrotalk are looking for a highly motivated Operations Associate to join our internal operations team. Key Responsibilities:Work closely with the management team on an assigned operations projectOversee end-to-end operational workflows, ensuring smooth planning, execution, and deliveryConduct detailed research to identify gaps, opportunities, and best...

  • Associate Operations Manager

    2 weeks ago

    bangalore, India Unacademy Full time

    About the CompanyThe Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a...

  • Associate Operations Manager

    2 weeks ago

    bangalore, India Unacademy Full time

    About the CompanyThe Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a...

  • Data Privacy Associate Director

    2 weeks ago

    bangalore, India Cubical Operations LLP Full time

    Job Description – Data Privacy Lead (Senior Manager / Associate Director) – NoidaLocation: Noida Role Level: Senior Manager / Associate Director Qualification: Open to all (Any graduate/post-graduate) Immediate joiners preferredRole OverviewWe are looking for a Data Privacy Lead with strong hands-on experience in technical implementation of privacy...

  • Data Privacy Associate Director

    1 week ago

    bangalore, India Cubical Operations LLP Full time

    Job Description – Data Privacy Lead (Senior Manager / Associate Director) – Noida Location: Noida Role Level: Senior Manager / Associate Director Qualification: Open to all (Any graduate/post-graduate) Immediate joiners preferred Role Overview We are looking for a Data Privacy Lead with strong hands-on experience in technical implementation of privacy...

  • Operations Associate

    4 weeks ago

    bangalore, India Yuma Energy Full time

    About Yuma We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping...

  • Operations Associate

    1 week ago

    bangalore, India Tomillo.in Full time

    The Role: Operations AssociateLocation: HSR Layout, Bangalore (Hybrid, Onsite)Experience: 2-4 Years in Operations/ProcurementAbout Tomillo:At Tomillo, we are a diverse & creative team with a passion for technology and procurement.As a leader in B2B eCommerce (Similar to Amazon for Business) and eProcurement software, we serve a prestigious roster of clients,...

  • Operations Associate

    7 days ago

    bangalore, India ACKO Full time

    About JobWe are seeking a detail-oriented and proactive Operations Associate to manage Pre-Policy Medical Checkup (PPMC) operations at ACKO. The role involves coordinating with labs, Third-Party Administrators (TPAs), and customers to ensure smooth execution of medical tests. As a key member of the Operations / Health Checkups team, the ideal candidate...

  • Operations Manager, INFC Operations

    2 weeks ago

    Bangalore, India Amazon Full time

    Job Title: Operations Manager Job Description: A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key...

  • Service Operations Associate

    2 days ago

    bangalore, India beBeeCustomer Full time

    Service Operations AssociateThe role involves supporting surgeons during procedures by ensuring availability of medical equipment and supplies, passing tools to the surgeon, and maintaining accurate documentation.Key Responsibilities:Safeguarding all equipment before each procedureProviding support during surgical proceduresMaintaining records after each...