Complaints Assurance Lead

2 weeks ago


Madurai, Tamil Nadu, India Coats Full time
Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.

Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.

For more info, visit our website:

Executive – QA

The role is responsible for process control, inspection, and testing of raw materials across all stages of spinning and twisting to ensure yarn quality aligns with Coats Group's standards. It ensures the outgoing product meets specified quality requirements and supports continuous monitoring across in-house S&T units for SOP adherence and process consistency.

Monitor live spinning and twisting processes to ensure product quality is within targets.

Act on customer feedback to improve process performance.

Minimize customer complaints using systematic quality tools.

Evaluate raw material lots on arrival and ensure they meet quality standards.

Ensure timely delivery of goods adhering to specified quality norms.

Ensure internal HR compliance support for quality operations.

Education, Qualifications and Experience:

Undergraduate degree in B.Tech (Textile)

Minimum 10 years of experience in yarn QA

Deep knowledge of cotton, polyester, core spun yarns, and their processes (standard, compact, Eli-twist, gassed, mercerised, SSP, dope dyed)

Familiarity with yarn testing instruments and their functions

Hands-on understanding of spinning and twisting machines

Basic understanding of Six Sigma tools for analysis

Basic computer knowledge

If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.

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