Lead Business Management Specialist

About us: We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. Principal Business Process Consultant This role is responsible for leading process transformation, complex problem solving and Lean implementation efforts across the enterprise with a focus on measurable and sustainable results. Initiatives typically have a high complexity, risks and require a large number of resources in support of highly complex business unit, corporate goals, and organizational changes. The consultant is viewed as a leader in the organization, with the ability to facilitate difficult discussions, provide candid feedback and be a trusted advisor to project sponsors. Responsible for orchestrating and leading process improvement initiatives across the enterprise, including understanding the current state, quantifying the opportunity, facilitating future state design, and leading a team through the execution of improvement opportunities. Apply systematic / structured approach to lead and identify underlying process improvements to be more efficient and effective and actively execute changes and enhancements Ensure that initiatives are on track and that assigned team members are utilized efficiently and effectively. Document risks and issues and ensure mitigation activities are in place to minimize impact. Help to build out and maintain consistent and scalable Continuous Improvement, process reengineering and Lean practices for the organization. Provide thought leadership in Continuous Improvement disciplines and effectively partner with leaders throughout the company to provide and execute on recommendations. Independently Partner with business leaders and front-line employees to implement a Lean management system. Coach front-line leaders and employees on how to manage effectively in a Lean management system. Establish metrics and OKRs to track business performance with the ability lead and coach corrective action efforts with business owners. Ability to analyze process data sets and summarize key findings for a process owners and key stakeholders. Assist in building out and improving the continuous improvement standards and continuously improving them to ensure better outcomes. Function as CI Process Management Lead for large-scale projects and medium-sized initiatives, ensure alignment to strategic goals and metrics; lead/direct program team; manage risks; Assist Lean and metric development activities and apply a structured approach to assist is the execution of an implementation strategy and plan that drives adoption of continuous improvement behaviors across departments. Consult as needed on programs / projects across the enterprise. Skill and Experience: ~5-7 years of total experience required ~ Additional Experience Qualifier (optional): 5+ years of experience in continuous improvement, project management, and change management roles with successful track record of leading large-scale programs over multi-year timeframes. Experience operating within a corporate CI/Lean environment and building out new approaches, artifacts, and strategies to improve project and change implementation. Experience leading large-scale projects that drive organization-wide changes and large and demonstrated strength as change champion. Help the team identify and remove barriers that get in the way of improving processes. ~ Planning & Organizing: Demonstrate a logical, systematic, and orderly approach to establish structure and drive alignment necessary to deliver improvement results. Able to monitor team performance and adjust plans or pace based on progress, performance, risks, and issues. ~ Partnership Building: Strong networking, influencing, and partnering skills, especially in terms of navigating FM’s organization to coordinate across a large and varied set of stakeholders. ~ Change Management: Ability to quickly develop understanding of new operating model concepts and drive change adoption. ~ Expert knowledge of process improvement tools and frameworks along with the ability to expertly analysis process performance data. Business process transformation in service-based organizations. Business process mapping and design using Visio and Lucidchart. Operational metrics analysis (SLAs, cycle time, capacity, etc.). BE/ B.Tech or Any Master's Degree