IT Service Support Co-Ordinator

1 day ago


Noida, Uttar Pradesh, India Coforge Full time
Role: Director, IT Ops Services- Cloud, Infrastructure & Cyber Security Experience : 12+ years

We are seeking a dynamic and experienced Technology Support Group Leader to spearhead our Technology Support Group. A Seasoned Solution Architect, Innovation Leader, and Strategic thinker with a strong track record in driving transformation across cloud and infrastructure domains. Technical Solution Support : Business Innovation Support : Problem Management : Lead root cause analysis and implement long-term solutions to recurring issues.

Crisis Management : Respond swiftly and effectively to critical incidents to minimize business impact.

Community Leadership : Build and lead virtual communities focused on specific technologies and best practices.

Foster continuous learning and skill development within the team.

Skills & Experience:

~15+ years of industry experience, including 10+ years as a Solutions Architect specializing in Cloud, DC, Workplace, and Cybersecurity Infrastructure.

~5+ years in Problem Management and Crisis Management, ensuring business continuity and rapid incident resolution.

~ Cloud Computing : Deep understanding of public, private, and hybrid cloud environments.

~ Data Center (DC) : Experience in designing and managing scalable DC architectures.

~ Cybersecurity : Strong grasp of cybersecurity frameworks, tools, and threat mitigation strategies.

~ Architecture Leadership : Proven track record as a Senior Solutions Architect across Cloud, DC, Workplace, and Cybersecurity systems.

~ Operational Excellence : Skilled in automation and optimization of infrastructure operations.

~ Ability to leverage infrastructure technologies to drive business transformation.

~ Graduate with a B. Tech degree preferred
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