CELONA Private 5G

6 hours ago

Noida, India HCLTech Full time

Dear Candidate,Kindly find below JD.Location - Noida, Chennai and BangaloreResponsibilities & QualificationsResponsibilitiesHandling tickets / Incidents via Service Now platformLead technical incident calls as a SMETroubleshooting and providing break fix support to technical issuesPerform root cause analysis of raised issuesDefining process improvements and ensuring that the processes are adhered toTake shared ownership of resolving issues in a SLA driven environmentMentoring / training team members as a SMETesting and auditing as required from time to timeImproves and maintains customer and employee satisfactionWork as part of a Follow the Sun support global support modelTechn ology KnowledgeExtensive experience in Private 5G environmentCelona technology specialistCisco SDARouter - Cisco (BGP, EIGRP, MPLS, WAN)Switch – CiscoLoad Balancer - F5SD-WAN experience a plusQualificationsMin 8+ years of Network Engineer experience supporting global network infrastructuresExperience in working as part of a global support (follow the sun) modelCisco CCIE and other industry standard networking certificationsExpert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problemsExtensive hands-on experience with:Cisco PrimeCisco Wireless LAN technologiesCisco WLAN ControllersCisco SDACisco ASR, ISR and Catalyst product familiesCisco Meraki Devices MS and MX Series.F5 Load balancersCisco SD-WANSoft SkillsExcellent verbal and written communication skills (English)Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other partiesExcellent customer handling skillsAbility to handle high pressure situationsCan drive HCL’s value and its methodologyCertificationsCCIECCIE Enterprise WirelessCCIE Enterprise InfrastructureCCIE Service ProviderF5-CSE/ F5-CTS300-415 ENSDWI certificationITIL v4

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