Codeology Talent Pool | Customer Support Specialist | pune

3 days ago

pune, India Codeology Talent Pool Full time
Job Title: Customer Support Advisor
Location: The Co-Work, Rushub Bizz Bay, Kharadi, Pune
Job Type: Full-time
About Transcom:
Transcom is a global leader in customer experience services, delivering customer care, sales, and technical support across various industries. We are passionate about innovation, diversity, and creating an inclusive work environment. Join us in Pune and be a part of our vibrant team where growth and career opportunities are at the forefront.
Job Overview:
As a Customer Support Advisor, you will play a key role in ensuring that customers receive exceptional service, handling queries, resolving issues, and providing product or service-related information. You will use your communication skills and customer-centric approach to deliver outstanding support.
Key Responsibilities:
- Provide excellent customer support via phone, email, and chat.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Understand customer needs and provide accurate information and solutions.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain records of customer interactions, transactions, and feedback.
- Contribute to team performance and support business goals.
Key Requirements:
- Fluency in English: Must meet Vasant 6 level or above.
- Education: Bachelor’s Degree in any field.
- Strong customer service skills and a passion for helping others.
- Motor Insurance Backround
- Previous experience in customer service roles and any Insurance backround
What We Offer:
- Salary: ₹28,000 to ₹40,000 CTC per month, based on experience and qualifications.
- Vibrant, dynamic, and supportive work environment.
- Opportunities for growth and professional development within a global company.
- Comprehensive training to enhance your customer service skills.
Location Details:
Address: 216, 2nd Floor, The Co-Work, Rushub Bizz Bay, Kharadi, Pune
Transcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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