Key Account Manager

2 days ago

India 10decoders Full time

Job Description for Key Account Manager

We are looking to hire an experienced Senior key account manager to maintain solid relationships

with the company's key clients. The Sr. key account manager's responsibilities include growing the

company's revenue by ensuring that key clients are satisfied with the services provided, identifying

new business opportunities for key clients, and attending all meetings, conventions and training

workshops. You should also be able to develop relationships with potential clients.

To be successful as a key account manager, you should be able to analyze data and sales statistics

and improve business and marketing strategies. Ultimately, an exceptional key account manager

should be able to manage multiple key accounts without compromising on the quality of services

provided

Roles & Responsibilities:

● Developing and sustaining solid relationships with key clients that bring in the most income

for the company.

● Addressing and resolving key clients’ complaints.

● Acting as the main point of contact between key clients and internal teams.

● Supervising the account teams assigned to each key client.

● Communicating and collaborating with the internal team to ensure clients’ needs are met.

● Compiling reports on account progress, goals, and forecasts for account teams and

stakeholders.

● Developing a thorough understanding of key clients' needs and requirements and preparing

customized solutions.

● Negotiating contracts with key clients and meeting established deadlines for the fulfillment

of each client's long-term goals.

● Liaison with key partners through whom customer’s business will get executed.

● Proactive actions to keep customers satisfied and achieve high NPS scores

Prerequisites:

● Bachelor's degree in business administration, finance, sales, or related field.

● Min. 5 years of proven experience in key account management.

● Proficient in all Microsoft Office applications as well as CRM software.

● The ability to build rapport with key clients.

● The ability to handle multiple client accounts.

● Strong negotiation and leadership skills.

● Exceptional customer service skills.

● Excellent communication skills.

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