Wireless L2/ L3 Resident Engineer || 5+ Years || Mahape

2 weeks ago

Hyderabad, India NICHESPACE IT SOLUTIONS PVT LTD Full time

Title

Resident Engineer (Operational Support) – Wireless and Wi-Fi Domain

Min Experience

5+ Years

Location

Onsite

Education

● Bachelors in CS/IT/EC/EE or similar

● Industry Recognized Wireless Certifications like CWNA, CWAP, CWSP are considered as an added advantage.

● Network Certification like CCNA, CCNP, CWNA

● ACE L3 or above level certification would be an advantage

Key skills

● Minimum of 3-5 years of hands-on experience on wireless networking Operations or TAC

● Excellent written and verbal communication skills

● Good interpersonal skills, for effective communication with business and technical teams.

● At least 3-5 years of hands-on experience in packet capture level troubleshooting across multiple network elements like switches, routers, firewalls etc.

● Proven track record of successful and timely delivery of assigned tasks.

● Technical Support experience in the networking domain

● Good interpersonal skills, for effective communication with business and technical teams.

● Hands-on experience in packet capture level troubleshooting.

● Expertise in wireless and wired networking,, products, and protocols

● Expertise in Designing, deploying, configuring, and troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients. 

● Expertise in Wireless mesh networking, SSID Call Flows involving Guest and EAP auth including Controller-Radius communication

● Expertise in 802.11a/b/g/n/ac/ax, RF fundamentals / MIMO, Wireless clients and drivers, Wireless security (WPA2, WPA3), Authentication frameworks - EAP, PEAP, EAP-TLS, POE/POE+ , AAA/RADIUS, DHCP, DNS, ACL, ARP, DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE 802.1D), VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EoGRE

● At least 3-5 years experience in the implementation and troubleshooting of Campus and Enterprise wireless deployments including guest and EAP access, NAC and RF.

● Knowledge on Arista CV-CUE and Campus Product will have an added advantage

● Technical Support experience in Wireless NoC and familiarity with Day 2 Ops procedures

● Technical expertise to guide Wireless L2 RE team for any planned upgrades, activities, routine expansion, RMA ,TAC responses and troubleshooting

● Experience on Arista Equipment and technologies would be an advantage

Profile/ Tasks

● Performance monitoring & Network Optimization

● Advanced Troubleshooting, Raising TAC Case, Coordination with various cross-functional teams for troubleshooting, coordinating with customer and user for inputs

● Perform regular upgrades e.g. OS patch, vulnerability for Arista Devices

● Support testing of new patches, builds in the customer environment and get clearance for upgrade

● Reporting – mutually agreed on report sharing – Daily/Weekly/Monthly

● Co-ordinating with the Arista team for Product Lifecycle management for installed products.

● Network audit: Configuration review and compliance, Configuration assistance and best practices, Design review assistance and best practices

● Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets.

● Support any PoC plan in coordination with Arista SE to demonstrate new features or modules

● Ensure the Day 2 Ops SLAs and timelines for planned activities are executed as per Customer and Arista guidelines/SoPs

● Monitor RE log book and handover activities of the L2 RE team

● Responsible to ensure validation and adherence to agreed report generation and sharing – Daily/Weekly/Monthly MIS by L2 RE team

● Open to work as per Customer requirements agreed in SoW

● Network Audit: Configuration review and compliance, Configuration assistance and best practices, Design review assistance and best practices

● Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC and other stakeholders; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets; Provide RCA and Resolution plan for incidents reported.

● Coordinating with the Arista team for Product Lifecycle management for installed products.

● Perform Routine Bug Scrub and create a plan of Action to install updates /patches and bug fixes as and when required

● Attend Tech sessions planned by the Arista PS team as well as TAC

● Mentor and conduct internal capability building, training sessions and one-on-one sessions with new hires to keep the Day2 Ops team up to date on the deployed network Fabric and latest features.

● Ensure the following Day 2 ops tasks:

o CuE and Arista Campus Daily Health Check

o Plan for upgrades & change Management, take required approvals, MoP Validation, oversee the activity and conduct pre and post-checks

o Compliance and Audit observation closure

o Bug scrub, config/MoP validation and new feature impact analysis with EoS upgrade plan

o New feature configuration in the network

o Integrate new Arista switches into existing fabric

o Update design for the addition of new switches to the existing fabric

o Delta Design and migration plan creation for incremental change in already deployed Arista gear

o Get client approvals on plan of action & change window for migration of Arista devices

o Raise a TAC case and engage with TAC for issue resolution

o Configuration of RMA hardware in the production network

o Design document updation as per the latest deployed configuration

o Reporting of activities as per agreed format and frequency

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