DC L2/ L3 Resident Engineer || 5+ Years || Mahape

2 weeks ago

Hyderabad, India NICHESPACE IT SOLUTIONS PVT LTD Full time
J O B    D E S C R I P T I O N – L2/L3 DC Resident Engineer (RE)
Title
L2/L3 DC Resident Engineer (Operational Support)
Min Experience
5 Years-10 Years
Location
Onsite
Education
●     BE/B. Tech/MCA
●     Additional certifications like CCNA, CCNP, CWNA will be an advantage
●     Arista L3 and above certification will be an advantage
Key skills
●     Excellent written and verbal communication skills
●     At least 3-5 years of DC Ops/TAC experience for Large Enterprises (like BFSI, Service Provider, CSP, SI) in Core & Access Networking domain
●     Good interpersonal skills, for effective communication with customer and technical teams.
●     Strong hands-on experience in packet capture level troubleshooting on L3 Switches and DC network.
●     Experience on Arista Equipment have added advantage
●     Experience in Spine-leaf Arch (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF and other Networking protocols and concepts.
●     Understanding of DC architecture and network elements involved.
●     Experience in networking NoC and familiarity with Day 2 Ops procedures
●     Working on ticketing solutions like Service Now for incident management and resolution.
●     Ability to learn on the job and understand technical documents like HLD, LLD and Release Notes.
●     Experience of proactive monitoring, routine checks and audits, failover tests, version upgrade procedures and MoP creation as well as execution.
●     Should demonstrate logical thinking and problem solving approach during troubleshooting
Profile/ Tasks
●     Should ensure successful and timely delivery of assigned tasks.
●      Support for initial troubleshooting of all hardware /software related issues & coordination with Arista Technical Assistance Center
●     Create plan of Action for EoS upgrades & planned activities, update log book and create daily reports
●     Reporting: Adhere to agreed report generation and sharing – Daily/Weekly/Monthly MIS
●      Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets.
●     Open to work in Shifts as per Customer requirement.
●     Perform Routine Day 2 Tasks mentioned below:
o  Daily monitoring of Arista setup
o  Change control review and validation
o  EOS upgrade - Bug scrub, Config generation/validation
o  Timely incident management
o  Compliance management
o  Standard Report generation and updates
o  All kind of upgrade e.g. OS patch, vulnerability for Arista Devices
o  Hardening of New Arista Switches
o  Execute Change Management, Migration, CVP configurations and optimizations
o  Additional feature testing & configuration check
o   Induction of New Arista Switches into running fabric (incremental)
o   Perform UAT on newly deployed nodes (as per NRFU document)
o  I nstall updates /patches and bug fixes as and when required
o  F ollow shift handover procedure

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