DC L2/ L3 Resident Engineer || 5+ Years || Mahape

2 weeks ago

Hyderabad, India NICHESPACE IT SOLUTIONS PVT LTD Full time
J O B

D E S C R I P T I O N –

L2/L3 DC Resident Engineer (RE)TitleL2/L3 DC Resident Engineer (Operational Support)Min Experience5 Years-10 YearsLocationOnsiteEducation●

BE/B. Tech/MCA●

Additional certifications like CCNA, CCNP, CWNA will be an advantage●

Arista L3 and above certification will be an advantageKey skills●

Excellent written and verbal communication skills●

At least 3-5 years of DC Ops/TAC experience for Large Enterprises (like BFSI, Service Provider, CSP, SI) in Core & Access Networking domain●

Good interpersonal skills, for effective communication with customer and technical teams.●

Strong hands-on experience in packet capture level troubleshooting on L3 Switches and DC network.●

Experience on Arista Equipment have added advantage●

Experience in Spine-leaf Arch (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF and other Networking protocols and concepts.●

Understanding of DC architecture and network elements involved.●

Experience in networking NoC and familiarity with Day 2 Ops procedures●

Working on ticketing solutions like Service Now for incident management and resolution.●

Ability to learn on the job and understand technical documents like HLD, LLD and Release Notes.●

Experience of proactive monitoring, routine checks and audits, failover tests, version upgrade procedures and MoP creation as well as execution.●

Should demonstrate logical thinking and problem solving approach during troubleshootingProfile/ Tasks●

Should ensure successful and timely delivery of assigned tasks.●

Support for initial troubleshooting of all hardware /software related issues & coordination with Arista Technical Assistance Center●

Create plan of Action for EoS upgrades & planned activities, update log book and create daily reports●

Reporting: Adhere to agreed report generation and sharing – Daily/Weekly/Monthly MIS●

Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets.●

Open to work in Shifts as per Customer requirement.●

Perform Routine Day 2 Tasks mentioned below:o

Daily monitoring of Arista setupo

Change control review and validationo

EOS upgrade - Bug scrub, Config generation/validationo

Timely incident managemento

Compliance managemento

Standard Report generation and updateso

All kind of upgrade e.g. OS patch, vulnerability for Arista Deviceso

Hardening of New Arista Switcheso

Execute Change Management, Migration, CVP configurations and optimizationso

Additional feature testing & configuration checko

Induction of New Arista Switches into running fabric (incremental)o

Perform UAT on newly deployed nodes (as per NRFU document)o

I nstall updates /patches and bug fixes as and when requiredo

F ollow shift handover procedure

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