Wireless l2/ l3 resident engineer || 5+ years || mahape

4 weeks ago


Hyderabad, India NICHESPACE IT SOLUTIONS PVT LTD Full time

Title Resident Engineer (Operational Support) – Wireless and Wi-Fi Domain Min Experience 5+ Years Location Onsite Education ● Bachelors in CS/IT/EC/EE or similar ● Industry Recognized Wireless Certifications like CWNA, CWAP, CWSP are considered as an added advantage. ● Network Certification like CCNA, CCNP, CWNA ● ACE L3 or above level certification would be an advantage Key skills ● Minimum of 3-5 years of hands-on experience on wireless networking Operations or TAC ● Excellent written and verbal communication skills ● Good interpersonal skills, for effective communication with business and technical teams. ● At least 3-5 years of hands-on experience in packet capture level troubleshooting across multiple network elements like switches, routers, firewalls etc. ● Proven track record of successful and timely delivery of assigned tasks. ● Technical Support experience in the networking domain ● Good interpersonal skills, for effective communication with business and technical teams. ● Hands-on experience in packet capture level troubleshooting. ● Expertise in wireless and wired networking,, products, and protocols ● Expertise in Designing, deploying, configuring, and troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients.  ● Expertise in Wireless mesh networking, SSID Call Flows involving Guest and EAP auth including Controller-Radius communication ● Expertise in 802.11a/b/g/n/ac/ax, RF fundamentals / MIMO, Wireless clients and drivers, Wireless security (WPA2, WPA3), Authentication frameworks - EAP, PEAP, EAP-TLS, POE/POE+ , AAA/RADIUS, DHCP, DNS, ACL, ARP, DHCP, 1 G/10 G Ethernet (IEEE 802.3ab & IEEE 802.3ae), ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE 802.1 D), VLANs (IEEE 802.1 Q), MAC Learning, VXLAN, Eo GRE ● At least 3-5 years experience in the implementation and troubleshooting of Campus and Enterprise wireless deployments including guest and EAP access, NAC and RF. ● Knowledge on Arista CV-CUE and Campus Product will have an added advantage ● Technical Support experience in Wireless No C and familiarity with Day 2 Ops procedures ● Technical expertise to guide Wireless L2 RE team for any planned upgrades, activities, routine expansion, RMA , TAC responses and troubleshooting ● Experience on Arista Equipment and technologies would be an advantage Profile/ Tasks ● Performance monitoring & Network Optimization ● Advanced Troubleshooting, Raising TAC Case, Coordination with various cross-functional teams for troubleshooting, coordinating with customer and user for inputs ● Perform regular upgrades e.g. OS patch, vulnerability for Arista Devices ● Support testing of new patches, builds in the customer environment and get clearance for upgrade ● Reporting – mutually agreed on report sharing – Daily/Weekly/Monthly ● Co-ordinating with the Arista team for Product Lifecycle management for installed products. ● Network audit: Configuration review and compliance, Configuration assistance and best practices, Design review assistance and best practices ● Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets. ● Support any Po C plan in coordination with Arista SE to demonstrate new features or modules ● Ensure the Day 2 Ops SLAs and timelines for planned activities are executed as per Customer and Arista guidelines/So Ps ● Monitor RE log book and handover activities of the L2 RE team ● Responsible to ensure validation and adherence to agreed report generation and sharing – Daily/Weekly/Monthly MIS by L2 RE team ● Open to work as per Customer requirements agreed in So W ● Network Audit: Configuration review and compliance, Configuration assistance and best practices, Design review assistance and best practices ● Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC and other stakeholders; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets; Provide RCA and Resolution plan for incidents reported. ● Coordinating with the Arista team for Product Lifecycle management for installed products. ● Perform Routine Bug Scrub and create a plan of Action to install updates /patches and bug fixes as and when required ● Attend Tech sessions planned by the Arista PS team as well as TAC ● Mentor and conduct internal capability building, training sessions and one-on-one sessions with new hires to keep the Day2 Ops team up to date on the deployed network Fabric and latest features. ● Ensure the following Day 2 ops tasks: o Cu E and Arista Campus Daily Health Check o Plan for upgrades & change Management, take required approvals, Mo P Validation, oversee the activity and conduct pre and post-checks o Compliance and Audit observation closure o Bug scrub, config/Mo P validation and new feature impact analysis with Eo S upgrade plan o New feature configuration in the network o Integrate new Arista switches into existing fabric o Update design for the addition of new switches to the existing fabric o Delta Design and migration plan creation for incremental change in already deployed Arista gear o Get client approvals on plan of action & change window for migration of Arista devices o Raise a TAC case and engage with TAC for issue resolution o Configuration of RMA hardware in the production network o Design document updation as per the latest deployed configuration o Reporting of activities as per agreed format and frequency



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