Customer service representative

2 months ago

Pune, India IGT Solutions Full time
Position: Customer Service Executive Work Mode : Work From Office (Rotational Shift & Rotational Week Off) BPO 24*7 Location: Pune, India Job Details We are looking for a skilled and customer-oriented English - Speaking Customer Care Agent to join our dedicated customer care team.
As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally.
Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality Job Description Excellent writing and speaking skills in English (C1 level ) is mandatory and English is required on a B2 level Customer Support: Respond to calls from English - speaking customers in a courteous and efficient manner.
Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
Requirements: Language Skills: Fluency in English at C1 level (both written and spoken) is essential with Proficiency in English at B2 level Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
Empathy: Ability to understand and empathize with customers' needs and concerns.
Team Player: Ability to collaborate with team members and contribute to a positive team environment.
Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.
Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information Key Responsibilities: Deliver exemplary customer service via emails and phone calls Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.
Salary : 21,000/-Net Take Home Monthly Total Rounds of Interview 1.
HR Rounds 2.
Versant Test (Assessment)3.
Operations Round Qualifications/Requirements Undergraduate/Graduate/Diploma Benefits & Programs 5 Days Working Overtime Paid Incentive Upto Rs.8000/- Referral Bonus Cab Facility * Chargable during Day Shift 9 Hours including Break Hours Only Face to Face Interview, please do not contact for virtual interviews.
Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Regards m.+91-8527123018 (Whatsapp)

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