Microsoft 365 Teams Specialist – Voice

1 day ago


Delhi, India People Prime Worldwide Full time

Client: LTIMINDTREEJob Type: ContractJob role: Microsoft 365 Teams Specialist – Voice & CollaborationExperience: 10+ YearsWork Location: Pan IndiaPayroll on : People Prime World WideNotice : 0 to 15 daysDetailed JD :Technical Skills- Proven hands-on experience in administering Microsoft Teams, including voice functionalities.- Experience with PSTN and call center integrations with Microsoft Teams.- Proficiency in PowerShell for automation and troubleshooting.- Solid understanding of the M365 service landscape and its interfaces.- Familiarity with ITIL processes and service management tool usage.- Proficient in using tools like Power BI and QoE (Quality of Experience) reports to monitor system performance, generate actionable insights, and enhance operational efficiency.- Solid understanding of networking protocols including VoIP, PSTN, and SIP.- Experienced in configuring Emergency Calling features such as:- Emergency Calling Policies- Normalization Rules- Location-Based Routing (LBR)- E-911 setup- Ensuring compliance and governance in enterprise telephony systems.- Skilled in configuration and troubleshooting of:- Microsoft Teams Phone System- Teams Room Systems- Audio/Video peripherals and related hardware - (Good to Have)Soft Skills- Analytical thinking and a structured working style.- Very strong communication skills and a proactive collaborative mindset.- Experience with governance and compliance requirements.Certifications- Microsoft 365 Certified: Teams Administrator Associate (MS-700)- Microsoft Certified: Teams Voice Engineer Expert (MS-720)- Additional certifications such as MS-900, MS-101 are a plus.



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