Microsoft 365 Specialist

4 weeks ago

New Delhi, India Schima Sysnet and Systems Pvt Ltd Full time

Role OverviewThe Microsoft 365 & Intune Administrator will be responsible for managing device lifecycle, enforcing security and compliance policies, supporting operational activities, and delivering end-user training. This role ensures smooth administration of Microsoft 365 tenant and Intune services while maintaining security standards and compliance.Key Responsibilities1. Device Management- Manage device enrollment, configuration, and lifecycle. - Administer mobile device management across Windows, iOS, Android, and macOS. - Implement and monitor security and compliance policies for enrolled devices. - Oversee application deployment and patch management. - Maintain device reporting, inventory, and compliance dashboards.2. Security & Privileged Access- Conduct bi-weekly privileged access reviews, reporting, and log analysis. - Respond to Azure AD security alerts (sign-in risks, suspicious activities). - Monitor and maintain role-based access controls (RBAC). - Manage certificate renewal for tenant services.3. Operational Support & Ticket Management- Provide support for user-level issues (account reset, mailbox requests). - Deliver technical troubleshooting (MFA, Teams, Intune device issues). - Handle escalations and coordinate with Microsoft support. - Ensure ticket routing, ownership, and closure within defined SLA.4. Training & Documentation- Develop training materials for end-users on M365 and Intune best practices. - Conduct periodic awareness sessions to enhance adoption and security hygiene. - Maintain runbook documentation for all processes and configurations.5. Monitoring- 24x7 monitoring and administration of Microsoft 365 tenant and Intune. - Manage user identity and credential lifecycle. - Oversee mailbox, license, and group management. - Administer policy and compliance (DLP, retention, eDiscovery). - Perform privileged access reviews. - Deliver end-user training and documentation. - Coordinate with Microsoft support for escalations.Required Skills & Qualifications- Strong experience in Microsoft 365 administration and Intune device management. - Knowledge of Azure AD security, RBAC, and compliance policies. - Familiarity with DLP, retention policies, and eDiscovery. - Excellent troubleshooting skills across multiple levels (L1–L3). - Ability to create documentation and deliver training sessions. - Strong communication and stakeholder management skills.Preferred Certifications- Microsoft Certified: Endpoint Administrator Associate - Microsoft Certified: Security, Compliance, and Identity Fundamentals

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