Microsoft 365 Teams Specialist – Voice

2 weeks ago

New Delhi, India People Prime Worldwide Full time

About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.Job Type : ContractJob role:Microsoft 365 Teams Specialist – Voice & CollaborationExperience:10+ YearsWork Location:Pan IndiaPayroll on :People Prime World WideNotice :0 to 15 daysDetailed JD :Technical Skills Proven hands-on experience in administering Microsoft Teams, including voice functionalities. Experience with PSTN and call center integrations with Microsoft Teams. Proficiency in PowerShell for automation and troubleshooting. Solid understanding of the M365 service landscape and its interfaces. Familiarity with ITIL processes and service management tool usage. Proficient in using tools like Power BI and QoE (Quality of Experience) reports to monitor system performance, generate actionable insights, and enhance operational efficiency. Solid understanding of networking protocols including VoIP, PSTN, and SIP. Experienced in configuring Emergency Calling features such as: Emergency Calling Policies Normalization Rules Location-Based Routing (LBR) E-911 setup Ensuring compliance and governance in enterprise telephony systems. Skilled in configuration and troubleshooting of: Microsoft Teams Phone System Teams Room Systems Audio/Video peripherals and related hardware - (Good to Have) Soft Skills Analytical thinking and a structured working style. Very strong communication skills and a proactive collaborative mindset. Experience with governance and compliance requirements. Certifications Microsoft 365 Certified: Teams Administrator Associate (MS-700) Microsoft Certified: Teams Voice Engineer Expert (MS-720) Additional certifications such as MS-900, MS-101 are a plus.

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