Sales coach

2 weeks ago

Hyderabad, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies. To know more about Firstsource please visit our website Job location : Hyderabad Position : Sales Coach- Customer Service Division : BPO Experience : 1-2 years of relevant experience in Customer Service Process. Required Skill Sets: Proven experience in sales coaching, training, or management Strong understanding of sales methodologies, techniques, and best practices, with the ability to effectively teach and reinforce these concepts. Excellent communication and interpersonal skills, with the ability to build rapport, motivate others, and provide constructive feedback. Analytical mindset with the ability to interpret sales data and metrics to drive performance improvements. Creative problem-solving skills and the ability to adapt training strategies to meet the needs of diverse sales teams. Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively. Passion for coaching and developing others, with a commitment to fostering a positive and high-performance culture within the sales team. Key Accountabilities /Responsibilities: Develop and implement comprehensive sales training programs to onboard new hires and enhance the skills of existing team members. Conduct regular assessments of sales team performance and skill gaps to identify training needs and areas for improvement. Provide individualized coaching and feedback to Advisors to help them improve their sales techniques, product knowledge, and customer engagement skills. Collaborate with Operations team to develop customized coaching plans for underperforming team members and monitor progress towards improvement. Create and deliver engaging sales training sessions, workshops, and materials on topics such as sales techniques, objection handling, negotiation skills, and product knowledge. Stay abreast of industry trends, best practices, and new sales methodologies to continuously enhance the effectiveness of sales training programs. Analyze sales data and metrics to evaluate the impact of training initiatives on sales performance and adjust strategies as needed. Serve as a mentor and role model for sales team members, providing guidance and support to help them achieve their professional development goals. Foster a culture of continuous learning and improvement within the sales team, encouraging collaboration, knowledge sharing, and skill development. Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure alignment of sales strategies with overall business objectives. Contact details Arul Kumar Email:

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