Sales Coach

5 months ago

Hyderabad, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website www.firstsource.com


Job location : Hyderabad

Position :Sales Coach- Customer Service

Division : BPO

Experience : 1-2 years of relevant experience in Customer Service Process.


Required Skill Sets:

  • Proven experience in sales coaching, training, or management
  • Strong understanding of sales methodologies, techniques, and best practices, with the ability to effectively teach and reinforce these concepts.
  • Excellent communication and interpersonal skills, with the ability to build rapport, motivate others, and provide constructive feedback.
  • Analytical mindset with the ability to interpret sales data and metrics to drive performance improvements.
  • Creative problem-solving skills and the ability to adapt training strategies to meet the needs of diverse sales teams.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
  • Passion for coaching and developing others, with a commitment to fostering a positive and high-performance culture within the sales team.

Key Accountabilities /Responsibilities:

  • Develop and implement comprehensive sales training programs to onboard new hires and enhance the skills of existing team members.
  • Conduct regular assessments of sales team performance and skill gaps to identify training needs and areas for improvement.
  • Provide individualized coaching and feedback to Advisors to help them improve their sales techniques, product knowledge, and customer engagement skills.
  • Collaborate with Operations team to develop customized coaching plans for underperforming team members and monitor progress towards improvement.
  • Create and deliver engaging sales training sessions, workshops, and materials on topics such as sales techniques, objection handling, negotiation skills, and product knowledge.
  • Stay abreast of industry trends, best practices, and new sales methodologies to continuously enhance the effectiveness of sales training programs.
  • Analyze sales data and metrics to evaluate the impact of training initiatives on sales performance and adjust strategies as needed.
  • Serve as a mentor and role model for sales team members, providing guidance and support to help them achieve their professional development goals.
  • Foster a culture of continuous learning and improvement within the sales team, encouraging collaboration, knowledge sharing, and skill development.
  • Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure alignment of sales strategies with overall business objectives.


Contact details

Arul Kumar

Email: arul.mmm@firstsource.com

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