Sales Coach
4 days ago
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website www.firstsource.com
Job location : Hyderabad
Position :Sales Coach- Customer Service
Division : BPO
Experience : 1-2 years of relevant experience in Customer Service Process.
Required Skill Sets:
- Proven experience in sales coaching, training, or management
- Strong understanding of sales methodologies, techniques, and best practices, with the ability to effectively teach and reinforce these concepts.
- Excellent communication and interpersonal skills, with the ability to build rapport, motivate others, and provide constructive feedback.
- Analytical mindset with the ability to interpret sales data and metrics to drive performance improvements.
- Creative problem-solving skills and the ability to adapt training strategies to meet the needs of diverse sales teams.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
- Passion for coaching and developing others, with a commitment to fostering a positive and high-performance culture within the sales team.
Key Accountabilities /Responsibilities:
- Develop and implement comprehensive sales training programs to onboard new hires and enhance the skills of existing team members.
- Conduct regular assessments of sales team performance and skill gaps to identify training needs and areas for improvement.
- Provide individualized coaching and feedback to Advisors to help them improve their sales techniques, product knowledge, and customer engagement skills.
- Collaborate with Operations team to develop customized coaching plans for underperforming team members and monitor progress towards improvement.
- Create and deliver engaging sales training sessions, workshops, and materials on topics such as sales techniques, objection handling, negotiation skills, and product knowledge.
- Stay abreast of industry trends, best practices, and new sales methodologies to continuously enhance the effectiveness of sales training programs.
- Analyze sales data and metrics to evaluate the impact of training initiatives on sales performance and adjust strategies as needed.
- Serve as a mentor and role model for sales team members, providing guidance and support to help them achieve their professional development goals.
- Foster a culture of continuous learning and improvement within the sales team, encouraging collaboration, knowledge sharing, and skill development.
- Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure alignment of sales strategies with overall business objectives.
Contact details
Arul Kumar
Email: arul.mmm@firstsource.com
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