Director Healthcare Contact center Operations

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be YEARS OVERALL EXPERIENCE WITH MIN 7-8...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...

Job Title: Contact Center Operations DirectorThe ideal candidate will have a strong background in leading blended voice operations, with a minimum of 7-8 years of experience in a leadership position.This role is responsible for driving the ideation of a Center of Excellence in contact center operations and focused on identifying value additions and process...

Key ResponsibilitiesDevelop and execute a strategic plan for contact center solutions, ensuring alignment with business objectives and market demands.Lead a cross-functional team to deliver high-quality products and features on time and within budget.Analyze market trends and customer feedback to inform product enhancements and innovations.Collaborate with...

Job Title: Director Contact Center OperationsWe are seeking an experienced professional to lead our contact center operations in the US. The ideal candidate will have a proven track record of success in leading high-performing teams and driving business excellence initiatives.Mandatory qualifications include a Bachelor's degree or equivalent, with at least...

Lead and oversee multiple US healthcare voice programs (inbound, outbound, blended) across sites or geographiesGood at Call Center Operations / Contact Center Operations - Ensure consistent achievement of SLAs, KPIs, and quality standards across all processesDrive operational excellence through process optimization, automation, and best practicesManage...