Technology Asset Analyst

1 week ago


Hyderabad, India Genpact Full time

ITIL Analyst Location: Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management) com with Sub of "ITIL" along with notice period. Provider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases. Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs. Provider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items. Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base. Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. Minimum 3 years of experience. Service Req/Incident/Problem/change/configuration/Knowledge management)



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