IT Analyst

Role Overview:

The IT Analyst will be responsible for the smooth functioning of the schools digital ecosystemincluding ERP platforms, network infrastructure, and electronic security systems. This role ensures operational continuity, data integrity, and a safe digital-physical environment for students, staff, and administrators

Key Responsibilities

ERP System Management:

Administer and maintain the schools ERP system (My Class Board.)

Collaborate with academic and administrative teams to customize ERP modules (Admissions, Attendance, Timetable, Fee Management, HR, etc.)

Monitor system performance, troubleshoot issues, and coordinate with vendors for upgrades and patches

Ensure data accuracy, security, and compliance across all ERP modules

Train parents, staff on ERP usage and create user manuals or help guides

Manage user accounts / create new / inactive exit staff or students

IT Infrastructure & Support

Oversee school-wide hardware and software systems (computers, printers, smart boards, Wi-Fi, etc.)

Administer LAN/WAN networks, Wi-Fi access points, and internet uptime

Monitor and maintain firewalls, routers, switches, and VPN configurations

Implement network segmentation and bandwidth optimization strategies

Manage user accounts, access controls, and backups

Provide first-line support for technical issues faced by staff, students & parents

Coordinate with external IT service providers for maintenance and procurement

Electronic Security & Surveillance

Manage and maintain CCTV systems across the campus, ensuring uptime and footage integrity

Coordinate with vendors for camera placement, storage upgrades, and system health checks

Oversee biometric attendance systems and access control devices

Ensure compliance with data protection and privacy norms in surveillance operations

Cybersecurity & Firewall Oversight

Configure and monitor firewall rules to protect against unauthorized access and cyber threats

Conduct periodic vulnerability assessments and patch management

Implement endpoint protection and antivirus protocols across devices

Educate staff on cybersecurity best practices and digital hygiene

EPABX & Telephony Systems

Maintain and troubleshoot EPABX systems and internal telephone lines

Coordinate with vendors for line extensions, repairs, and upgrades

Ensure reliable communication channels across departments

Leased Assets & Lab Oversight

Track and manage leased IT assets (computers, printers, projectors, etc.)

Maintain inventory logs, warranty records, and AMC schedules

Oversee the computer lab: hardware health, software updates, and student access

Coordinate procurement, servicing, and asset lifecycle planning

Data & Reporting

Generate actionable reports from ERP and security systems for leadership review

Maintain audit trails and documentation for inspections and compliance

Support data-driven decision-making through dashboards and visual summaries

Stakeholder Engagement

Act as a bridge between school leadership, teaching staff, and technical vendors

Translate operational needs into secure, scalable technical solutions

Provide AV/IT support for school events and presentations

Required Skills & Qualifications

Bachelors degree in Computer Science, IT, or related field

3-5 years of experience in IT support, ERP administration, and security systems (preferably in education)

Proficiency in network management tools, firewall configuration, and CCTV systems

Strong troubleshooting, documentation, and communication skills

Preferred Attributes

Experience with school ERP platforms and cloud-based infrastructure

Familiarity with biometric systems, surveillance protocols, and data privacy laws

Certification in CCNA, CompTIA Security+, or similar is a plus

Ability to train non-technical users and simplify complex systems