Client servicing
2 weeks ago
Job Description: Position: Head of Client Servicing | Delhi | 5.5 Days working | Event Industry | Salary - 15 to 18 lac | Key Responsibilities: 1. Client Relationship Management: - Build and maintain strong, long-lasting client relationships. - Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded. - Understand client requirements thoroughly and provide tailored event solutions. - Regularly meet with clients to review progress and address any concerns. 2. Team Leadership: - Lead, mentor, and manage the client servicing team to achieve company goals and client satisfaction. - Set clear performance expectations and provide ongoing feedback and development opportunities. - Foster a collaborative, positive, and high-performance work environment. 3. Strategic Planning and Execution: - Develop and implement client servicing strategies that align with the company's overall business objectives. - Oversee the planning, execution, and delivery of events, ensuring they meet the highest standards of quality and creativity. - Identify opportunities for upselling and cross-selling services to existing clients. 4 . Business Development: - Collaborate with the business development team to identify and pursue new client opportunities. - Contribute to the growth of the business by expanding the client base and increasing revenue from existing clients. - Monitor market trends and competitor activities to inform strategic decisions. 5. Financial Management: - Manage budgets and ensure projects are delivered within financial constraints. - Track and report on financial performance, ensuring the business meets its ₹15 crore revenue target. - Negotiate contracts and pricing with clients to maximize profitability. 6. Quality Control: - Ensure the delivery of high-quality services that meet or exceed client expectations. - Implement processes and standards to continuously improve service delivery and client satisfaction. - Address any client complaints or issues promptly and effectively. 7. Reporting and Analytics: - Prepare and present regular reports on client servicing performance, financials, and client feedback. - Use data-driven insights to improve client servicing strategies and processes. Qualifications : - Bachelor’s degree in Business, Marketing, Event Management, or a related field; MBA preferred. - 8+ years of experience in client servicing, with at least 5 years in a leadership role in the event management industry. - Proven track record of managing large-scale events and a business portfolio of similar value. - Strong leadership and team management skills. - Excellent communication, negotiation, and interpersonal skills. - Ability to work under pressure and manage multiple projects simultaneously. - Strong financial acumen and budget management experience. Competencies: - Client-centric approach with a focus on delivering exceptional service. - Strategic thinker with strong problem-solving abilities. - High level of creativity and innovation in event planning and execution. - Strong organizational and time management skills. - Ability to build and maintain strong client relationships. Why Join Us? - Opportunity to lead a dynamic team in a rapidly growing event management company. - Work with high-profile clients and deliver exceptional events. - Competitive salary and benefits package. - Be part of a collaborative and creative work environment. Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response. Interested candidates can reach at 9990744966 (Whats App or call) or apply or share their updated CVs at Current Openings ( Naukri ) : Current Openings ( Linkedin ) : Thanks & Regards, Ritu Mehan 9990744966 (Whats App or call)
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