Front Desk Receptionist

1 day ago

Gurgaon, India MO Designs Full time

About MO Designs:

MO Designs Pvt. Ltd. is a premium home décor and furnishings company offering bespoke furniture, exclusive furnishings, and exquisite home decor. With three luxurious stores in Delhi NCR, we are committed to providing exceptional products and outstanding customer experiences.

Role Overview:

The Receptionist will be the first point of contact for clients and visitors, ensuring they receive a warm welcome and professional service. This role requires excellent communication skills, attention to detail, and the ability to manage administrative tasks effectively.

Key Responsibilities:

1. Front Desk Management:

○ Greet and welcome visitors with a positive attitude.

○ Answerand direct incoming calls promptly and professionally.

○ Maintain a clean and organized reception area.

2. Client Coordination:

○ Schedule client appointments and meetings.

○ Assist walk-in customers by directing them to the relevant department or staff member.

○ Maintain an updated calendar for store events, client meetings, and staff schedules.

3. Administrative Support:

○ Handle incoming and outgoing correspondence, including emails, packages, and couriers.

○ Maintain records of visitors, appointments, and inquiries.

○ Manageoffice supplies inventory for the reception area and order as needed.

○ Assist with filing and documentation tasks for other departments when required.

4. Coordination with Teams:

○ Communicate effectively with sales, design, and accounts teams to ensure smooth operations.

○ Provide necessary updates regarding scheduled meetings or client feedback.

○ Prepare and share daily visitor and inquiry reports with the management.

5. Customer Relationship Management:

○ Collect and document client feedback during visits or calls and escalate issues to the concerned team.

○ Provide information about the company’s products, services, and policies when required.

○ Follow up on pending inquiries to ensure excellent client service.

6. Brand Representation:

○ Uphold MODesigns' image by presenting a polished and professional demeanor.

○ Assist in organizing the reception area during events or client showcases to align with brand standards.

7. Technology & System Management:

○ Maintain and operate the intercom system and ensure proper communication across teams.

○ Handle basic troubleshooting of office devices such as phones, printers, and scanners.

8. Visitor Security & Protocol Management:

○ Monitor visitor logs and ensure all guests sign in/out as per company protocol.

○ Coordinate with the security team to maintain safety and access control.

○ Verify client identity for restricted-access areas when necessary.

9. Support for Events & Meetings:

○ Assist in arranging refreshments for clients and team meetings.

○ Coordinate logistics for in-store events, such as scheduling and client invitations.

Qualifications and Skills Required:

● Education: High School Diploma or Bachelor’s Degree preferred.

● Experience: 1-3 years of experience in a receptionist or front-office role, preferably in luxury retail or a similar industry.

● Skills:

○ Strong verbal and written communication skills in English and Hindi.

○ Proficiency in MS Office (Word, Excel).

○ Excellent interpersonal and multitasking abilities.

○ Professional appearance and demeanor.

Why Join Us?

● Be part of a creative and dynamic team in the luxury home décor industry.

● Work in a sophisticated environment at our premium stores in Delhi NCR.

● Opportunities for professional growth and skill enhancement

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