Front desk receptionist

1 week ago


Gurgaon, India Bellator Group Full time
Interested candidates can connect on 7982926554 /8448023303/ 9871726475
At Fit Club , we’re passionate about helping people achieve their fitness goals in a supportive and motivating environment. With top-notch equipment, a variety of classes, and personalized training, we’re committed to empowering our members to live healthier, happier lives. Join us and be part of a community that thrives on wellness and fitness
Job Overview:
We are seeking a friendly and professional Front Desk Receptionist to join our Fit Club team. As the first point of contact for our members and guests, you will provide exceptional customer service by greeting them warmly and ensuring smooth coordination with the relevant staff. You’ll play a key role in creating a welcoming environment and supporting the overall operation of the club.
Key Responsibilities:
Greet members and guests as they arrive with a warm and friendly attitude.
Handle check-ins and check-outs efficiently, ensuring accurate member information.
Provide information about the club’s services, classes, and events to members.
Answer phone calls, emails, and inquiries promptly, directing them to the appropriate departments.
Assist in scheduling and coordinating appointments, classes, and personal training sessions.
Maintain a clean, organized, and welcoming front desk area.
Ensure that any member concerns or issues are directed to the appropriate staff member for resolution.
Process payments, handle billing inquiries, and assist with membership renewals.
Coordinate with fitness trainers, housekeeping, and other departments to ensure smooth operations.
Manage member feedback and provide updates to management to enhance the guest experience.

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