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Manager service delivery

1 month ago


Bangalore, India Live Connections Full time

Hiring Manager Service Delivery - Insurance Operations Team supporting a US insurance company We’re looking for experienced professionals for the following roles: Mandatory BPO experience (non-voice)- Prefer from Insurance Domain. Immediate joiners preferred; notice buyout applicable. Should have worked in a managerial position for at least 2 years. Span of control: 100+. Manages 60 to 150 employees; manages customer satisfaction for 8-20 clients. Minimum 12 years’ experience, 7 years management experience Shift timings: 6:30 PM to 3:30 AM IST Max CTC: 24 LPA includes 10% Variable + night Shift Allowance+CAB facility Location: Bangalore Leading the Service Delivery team, managing conflicts and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget . In this role, you will lead and manage the internal delivery teams to review incidents, problems and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. Manage and coach direct reports to be effective in both client management and people management. A key part of the role of a service delivery manager is to establish and refine delivery processes. Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs Client contacts, all US departments ✉️ Interested? Send your CV to: For inquiries, contact: 8074156082 Let me know if you have any questions Don’t miss this opportunity to join our dynamic team