Senior service delivery manager
2 weeks ago
The opportunity: Overview: As a Senior Service Delivery Manager, you will be responsible for the end-to-end management of client projects that focus on improving client interactions and solution delivery.
This role requires collaboration with cross-functional teams to ensure timely, efficient, and client-centric project outcomes.
You will oversee planning, execution, and monitoring of initiatives designed to enhance customer satisfaction and loyalty, while ensuring alignment with business goals.
Responsibilities: Project Management : Lead and manage multiple customer experience projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
Stakeholder Management : Liaise with internal and external stakeholders, including customers, business units, and third-party vendors, to gather requirements, align on goals, and ensure effective communication throughout the client lifecycle.
Customer-Centric Approach : Ensure all initiatives are designed with the customer in mind, creating solutions that enhance overall customer experience and address customer pain points.
Risk & Issue Management : Proactively identify potential risks and issues, and develop mitigation strategies to address them, ensuring minimal impact on project delivery, customer satisfaction and revenue losses.
Reporting & Analytics : Track project performance, report on progress, and provide regular updates to leadership on key milestones, challenges, and successes.
Customer Retention: Ensuring less revenue loss and generating additional revenue through successful handling of change requests and upgrades.
Qualifications & Skills: Experience : 10+ years of experience in project or delivery management, preferably in a client experience or client-facing environment.
Leadership : Strong leadership skills with a proven ability to manage a team of 5-7 members and influence stakeholders at all levels.
Client-Centric Mindset : Passion for delivering exceptional customer experiences and an understanding of customer journeys.
Technical Proficiency : SQL & Advance Excel proficiency.
Problem-Solving : Strong analytical and problem-solving skills, with the ability to manage complex issues and provide innovative solutions.
Adaptability : Comfortable working in a fast-paced, dynamic environment and adaptable to changing priorities.
-
Senior Service Delivery Manager
2 weeks ago
bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...
-
Senior service delivery manager
2 weeks ago
Bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India Anakin (YC S21) Full timeThe opportunity:Overview: As a Senior Service Delivery Manager, you will be responsible for the end-to-end management of client projects that focus on improving client interactions and solution delivery. This role requires collaboration with cross-functional teams to ensure timely, efficient, and client-centric project outcomes. You will oversee planning,...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India LTIMindtree Full time10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...
-
IT Service Delivery Manager
1 week ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IT Service Delivery Manager
2 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Title : IT Service Delivery ManagerAbout the Role :The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.Key Responsibilities :Service...
-
IT Service Delivery Manager
2 weeks ago
Bangalore, India ProPMO Services Private Limited Full timeJob Title : IT Service Delivery ManagerAbout the Role :The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.Key Responsibilities :Service...
-
IT Service Delivery Manager
5 days ago
Bangalore, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery ManagerKey Responsibilities :• Oversee the delivery of IT services to ensure they meet business requirements and service level agreements.• Develop and implement service delivery standards and processes.• Monitor and report on the performance of IT services, addressing any deviations from service level...
-
Service Delivery Manager
3 weeks ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for...
-
Service Delivery Manager
1 week ago
bangalore, India People First Consultants Full timeJob Role: Service Delivery Manager Service Delivery Manager Bengaluru Designation: Service Delivery Manager – Bangalore Business Vertical: IOA – Employee Experience Service Location: Bengaluru Reporting Manager: DGM/GM Role and Responsibilities SDM will be responsible for end to end performance client and team management. Responsible for managing a...
-
Senior Delivery Manager/Head
4 weeks ago
Bangalore, India Squareroot Consulting Pvt. Ltd. Full timeDelivery Head/ Senior Delivery ManagerLocation : Bangalore Experience : 12 to 20 YearsPosition Summary :The Delivery Head for Global Capability Centers (GCC) & Enterprise Business will oversee the end-to-end delivery of services and solutions to enterprise clients. This role requires a strategic leader with strong operational, managerial, and client...
-
IT Service Delivery Manager
2 weeks ago
Bangalore/Pune, India Shashwath Solution Full timeJob SummaryAs an IT Service Delivery Lead at Shashwath Solution, you will be responsible for overseeing the overall service delivery management, ensuring adherence to Service Levels, and collaborating with client Service Delivery management personnel. You will also manage the compilation of metrics around open tickets, backlog, aging, etc., and drive...
-
IT Service Delivery Manager
4 weeks ago
Bangalore, Karnataka, India ProPMO Services Private Limited Full timeJob Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...
-
IAM Service Delivery Manager
5 days ago
Bangalore, India Apolis India Full timeJob Title: IAM Service Delivery ManagerAt Apolis India, we are seeking an experienced IAM Service Delivery Manager to lead our Identity and Access Management (IAM) services. The successful candidate will be responsible for managing the full lifecycle of IAM services to ensure secure, efficient, and compliant delivery across the...
-
Service delivery manager
2 weeks ago
Bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Manager
3 weeks ago
bangalore, India Diversified Full timeJob Description:The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Service Delivery Manager
3 weeks ago
bangalore, India Diversified Full timeJob Description: The Service Delivery Manager - Deployment works to ensure execution excellence and a supreme customer experience as they transition into PULSE Managed Services. The Service Delivery Manager - Deployment applies project management skills to coordinate deliverables, develop and manage timelines, ensure effective utilization of resources,...
-
Delivery manager
2 weeks ago
Bangalore, India Randstad Enterprise Full timepurpose of the job The Talent Delivery Manager role is an essential business role at Randstad Enterprise. As a Talent Delivery Manager, you are responsible for leading a team of 12-20 associates for recruiting operations within the overall hiring lifecycle. There is an increased client need for Talent Delivery Managers to deliver strategic value across...
-
Delivery Manager
2 weeks ago
bangalore, India Randstad Enterprise Full timepurpose of the job The Talent Delivery Manager role is an essential business role at Randstad Enterprise.As a Talent Delivery Manager, you are responsible for leading a team of 12-20 associates for recruiting operations within the overall hiring lifecycle. There is an increased client need for Talent Delivery Managers to deliver strategic value across our...
-
Service Delivery Partner
2 weeks ago
bangalore, India Live Connections Full timeDesignation : Service Delivery PartnerIndustry Focus: BFSI, Hospitality, Retail & CPGCompensation: Up to ₹60L OverallLocation: BangaloreSize of revenue: $25M in revenueExp: 18 to 20yrsTeam Size: 200 to 400membersWe are looking for a Delivery Partner with over 20 years of experience in the IT sector. The ideal candidate should have spent the last 3+ years...
